Tamirra Milton
Baltimore
Summary
Strategic and people-centric leader with 7+ years of experience blending Human Resources, employee engagement, and full-scale operations management. Currently serving as Store Manager at one of H&M’s Top 10 high-volume stores, with a track record of optimizing team performance, strengthening organizational culture, and driving talent development. Proven success in HR functions including talent acquisition, onboarding, compliance, training, recognition programs, DEI, and retention strategy. Seeking to transition into a dynamic HR role where I can leverage my operational insights and people-first approach to drive workforce performance and engagement.
Overview
7
7
years of professional experience
Work History
Store Manager
H&M
Baltimore
11.2023 - Current
- Lead all people operations for a high-performing H&M store, managing a large team in one of the company's busiest locations.
- Drive end-to-end HR functions: recruitment, onboarding, training, scheduling, coaching, performance reviews, and offboarding.
- Implement development plans and succession strategies, resulting in internal promotions and stronger team alignment.
- Foster a culture of inclusivity, collaboration, and accountability through recognition programs and employee engagement efforts.
- Partner with HR and district leadership to ensure compliance, resolve employee relations matters, and support workforce well-being.
- Consistently exceed team satisfaction benchmarks while delivering operational excellence and strong business results.
People & Culture Manager
Target
Baltimore
10.2022 - 11.2023
- Oversaw HR processes for the store’s largest team division, managing onboarding, training, compliance, scheduling, and staffing.
- Increased talent quality by 15% through innovative recruiting and hiring strategies, aligned with department goals.
- Created the 'Bullseye Shop,' a custom recognition program boosting morale, engagement, and performance.
- Led employee relations efforts, driving cultural transformation through positive communication and coaching.
- Supported payroll, timekeeping, and compliance audits for 250+ employees.
- Conducted exit interviews, developed a retention action plan, and reduced turnover through targeted initiatives.
- Partnered cross-functionally to maintain brand standards, including Starbucks in-store operations.
- Assisted in developing strategies for improving employee engagement levels.
- Consulted with staff on resolution of complex service issues.
- Recruited, interviewed, and hired volunteers and staff.
Store Manager
Hollister
Baltimore
03.2018 - 10.2022
- Managed all HR and operational aspects for a $2M store with 40+ employees, including recruiting, hiring, benefits, compliance, and performance management.
- Reduced asset loss from 4.7% to 2.41% and increased annual sales by $400K through improved culture and accountability.
- Mentored and promoted three team members into management roles through targeted development.
- Launched onboarding and training programs that reduced turnover by 15%.
- Led DEI and employee morale initiatives including appreciation contests and PTO-based rewards.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Created weekly work schedules for store personnel, to verify proper floor coverage within fiscal guidelines.
Education
Bachelor of Arts - Corporate Communication
Central Penn College
Enola, PA06.2017
Skills
- Talent Acquisition and Hiring
- Onboarding and training
- Performance management
- Employee Engagement
- Culture & Change Management
- Conflict resolution
- DEI Initiatives
- HRIS Systems: ADP, Workday
- Microsoft Office and Google Suite
- Leadership
- Empathy
- Communication
- Adaptability
- Creativity
- Team Development
- Staff scheduling
- Performance management
- Payroll administration
- Visual merchandising
- Inventory management
- Customer service
- Team building
- Conflict resolution
- Recruitment strategies
- Employee engagement
- Operational excellence
- Succession planning
- Supply ordering
- Sales strategies
- Business strategy
- Order management
- Staff training
- Financial management
- Analytical skills
- Calendar management
- Hourly shift management
- Loss prevention
- Security system monitoring
- Crisis management
- Budget management
- Relationship building and management
Hobbies and Interests
- Traveling
- Reading
- Music
- Gaming
Timeline
Store Manager
H&M
11.2023 - Current
People & Culture Manager
Target
10.2022 - 11.2023
Store Manager
Hollister
03.2018 - 10.2022
Bachelor of Arts - Corporate Communication
Central Penn College