Tammy Bell
Hagerstown
Summary
Over 20 years of dedicated service Excellent written and verbal communication skills Flexible and adaptable in order to meet changing conditions or situations.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
18
18
years of professional experience
Work History
Account Manager
Wells Fargo
01.2018 - Current
- Responsible for a portfolio of 250 merchant accounts
- Suggesting new equipment or gateways
- Adding new accounts as necessary
- Reviewing accounts for rates and fees
Tax Preparer
Liberty Tax Service
01.2014 - 05.2021
- Responsible for gathering all necessary data
- Compile data and analyze the results for the optimal filing status for the customer
- Required to stay current on ever changing tax regulations and compliance requirements
- Up to date on ever changing tax laws
- Part-time
Client Manager
First Data
02.2016 - 01.2018
- Responsible for maintaining relationships with current accounts
- Advise clients of the latest solutions to meet the needs of their business
- Expanded knowledge of Salesforce
- Chosen for the Salon and Spa vertical pilot
- Lead keying & rate review specialist
- Knowledge of Concord, Telecheck and other applicable systems
Service Specialist
First Data
05.2014 - 02.2016
- Responsible for maintaining the customer relationship, as well as partnering with the Business Consultants to retain and board new clients
- Providing information and cross selling the latest products and services offered by First Data, as well as contractual agreements and rate analysis
- I have broad knowledge of Association fees, and pricing structures
- Chosen for several pilot programs including EMV readiness, flat rate program
Customer Care Specialist
First Data
07.2013 - 05.2014
- Responsible for Retention efforts within the RSA merchant portfolios
- Responsible for responding and resolving issues for merchants at the point of contact
- Analyze and resolve merchant issues to closure in a 'one-stop' environment
- Pro-active calls to merchants for targeted core projects and campaigns
- Negotiate settlements with merchants to reach a satisfactory conclusion from a business and client perspective
- Re-price merchant accounts to accurately reflect unique processing methods
Customer Service Representative
First Data
02.2012 - 07.2013
- Answered inbound calls from Clients providing prompt quality service in accordance with company and department standards and policies
- Including PCI requirements, complaints, supply orders, statement and deposit inquiries, as well as overall customer satisfaction
- Have additional training on South platform
Teller Supervisor
Bulldog Federal Credit Union
08.2006 - 07.2010
- Responsible for a group of six tellers including scheduling, annual reviews and coaching
- Responsible for balancing cash drawers and vault daily
- Audited direct reports drawers and prepared paperwork for compliance and audits
- Exceeded management goal monthly
- Mentored tellers and developed talent for promotion
Education
High School Diploma -
Brunswick High School
Brunswick, MDSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Relationship building and management
- Account oversight
- Issue resolution
- Client relationship building
- Account development
- Project management
- Client rapport
- Strategic account planning
Timeline
Account Manager
Wells Fargo
01.2018 - Current
Client Manager
First Data
02.2016 - 01.2018
Service Specialist
First Data
05.2014 - 02.2016
Tax Preparer
Liberty Tax Service
01.2014 - 05.2021
Customer Care Specialist
First Data
07.2013 - 05.2014
Customer Service Representative
First Data
02.2012 - 07.2013
Teller Supervisor
Bulldog Federal Credit Union
08.2006 - 07.2010
High School Diploma -
Brunswick High School
Similar Profiles
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Kavya S PrabhuKavya S Prabhu
Senior Institutional Investment Analyst at Wells FargoSenior Institutional Investment Analyst at Wells Fargo