Tammy Cope
Severna Park
Summary
Results-driven office manager with a proven track record in scheduling optimization and patient care coordination. Expertise in compliance adherence and staff training ensures streamlined operations and enhanced patient experiences.
Overview
30
30
years of professional experience
Work History
Office Manager
Dr. Lynda M Crawford Dermatology
Bowie
06.2015 - Current
- Oversaw daily office operations to enhance workflow efficiency and optimize patient care.
- Organized patient appointments and optimized scheduling for dermatology clinic.
- Oversaw inventory management and ordered medical supplies as needed.
- Trained new staff on office procedures and best practices for patient interaction.
- Implemented office policies to improve administrative efficiency and compliance.
- Assisted with insurance verification and billing processes for patient services.
- Facilitated communication between patients, medical staff, and external vendors.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Addressed patient inquiries promptly while fostering positive relationships with patients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Ensured compliance with applicable laws regarding employment practices.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Surgery Scheduler
Annapolis Ear Nose and Throat
Annapolis
08.2012 - 05.2015
- Scheduled appointments for patients with ear, nose, and throat specialists.
- Communicated effectively with patients regarding pre-operative instructions.
- Managed follow-up calls to confirm appointments and address patient inquiries.
- Collaborated with medical staff to optimize clinic scheduling efficiency.
- Entered patient information into electronic health records system accurately.
- Assisted patients in understanding insurance coverage for surgical procedures.
- Maintained organized files for scheduling documents and correspondence.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Performed data entry into various computer systems related to surgery scheduling.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Scheduled follow-up appointments as designated by physician.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Adhered to HIPAA guidelines when handling confidential information.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Provided patient education and answered questions regarding the surgery process.
- Checked patient insurance and collected pre-authorizations from providers.
- Distributed treatment and procedural information to patients.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Verified accuracy of billing information prior to submitting claims.
- Conducted follow up calls with patients after their procedure was completed.
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Processed payments from patients for surgical services rendered.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Interviewed patients to complete case histories and intake forms.
Medical Assistant
Annapolis Ear, Nose, Throat & Allergy Associates
Annapolis
01.1997 - 12.2000
- Assisted physicians with patient examinations and procedures.
- Collected and documented patient medical histories and vital signs.
- Prepared examination rooms and ensured cleanliness of equipment.
- Educated patients on treatment plans and medication usage.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Billing Specialist
Annapolis Ear, Nose, Throat & Allergy Associates
Annapolis
01.1996 - 12.2000
- Resolved billing discrepancies through effective communication with clients.
- Maintained detailed billing records using company software systems.
- Assisted in training new staff on billing procedures and tools.
- Monitored account statuses to ensure timely payment collection.
- Provided exceptional customer service to enhance client relationships.
- Answered customer inquiries regarding billings, payments, account status.
- Resolved discrepancies between customers' remittances and invoices received.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Collected, posted and managed patient account payments.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Submitted claims to insurance companies.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Education
Bachelor of Science - Exercise Physiology
West Virginia University
Morgantown, WV12-1992
Skills
- Office management
- Scheduling optimization
- Inventory management
- Medical billing
- Staff training
- Customer relationship management
- Surgery scheduling
- Insurance verification
- Compliance adherence
- Appointment coordination
- Patient education
- Medical records management
- Claims processing
- Account reconciliation
- Medical coding
- Data entry accuracy
- Workflow optimization
- Leadership development
- Customer service
- Problem solving
- Compliance management
- Insurance claims
- Medical terminology proficiency
- Patient care coordination
- Medical records confidentiality
Accomplishments
Rehired on the spot after 11 years of being a stay at home mom by Annapolis Ear, Nose and Throat practice. Progressed from Billing specialist and Medical Assistant to surgery scheduler in less than six months and received two promotions during that time.
Timeline
Office Manager
Dr. Lynda M Crawford Dermatology
06.2015 - Current
Surgery Scheduler
Annapolis Ear Nose and Throat
08.2012 - 05.2015
Medical Assistant
Annapolis Ear, Nose, Throat & Allergy Associates
01.1997 - 12.2000
Billing Specialist
Annapolis Ear, Nose, Throat & Allergy Associates
01.1996 - 12.2000
Bachelor of Science - Exercise Physiology
West Virginia University