Tammy Phipps
NORTH BEACH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arundel Gas & Water
Edgewater
06.2018 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Prevented key account losses by researching discrepancies and correcting problems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Accounts Receivable Clerk
Arundel Gas & Water
Edgewater
06.2018 - Current
- Classified and summarized financial data to compile and enter in financial records
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Assisted with month-end and year-end closing processes.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Provided detailed reports and analyses to management regarding receivables status.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Responsible for entering customer payments into the accounting software system.
- Reconciled customer accounts and resolved discrepancies.
- Received and recorded cash, checks and transfers.
- Checked postings and documents for correctness, accuracy and proper coding.
Education
Associate of Science - Business
College of Southern Maryland
La Plata, MD05-1997
Skills
- Customer service
- CRM software
- Financial reporting
- Payment processing
- Billing procedures
- Client relationship management
- Record keeping
- Discrepancy resolution
- Problem solving
- Team collaboration
- Attention to detail
- Inbound and outbound calling
- Senior leadership support
- Banking operations support
- Credit adjustments
- Paperwork processing
- Dispute resolution
- Problem resolution
Certification
- Notary Public of the State of Maryland
Timeline
Customer Service Representative
Arundel Gas & Water
06.2018 - Current
Accounts Receivable Clerk
Arundel Gas & Water
06.2018 - Current
Associate of Science - Business
College of Southern Maryland
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