Tammy Talley
Elkton
Summary
Dedicated and adaptable medical assistant with strong critical thinking and conflict resolution skills. Experienced in training teams and enhancing clinic operations to ensure high-quality patient care and compliance.
Compassionate medical professional with expertise in patient education, clinical leadership, and HIPAA compliance. Demonstrated ability to streamline processes, enhance patient flow, and improve care coordination.
Results-driven Lead Medical Assistant skilled in electronic health records management, infection control procedures, and patient care coordination. Proven track record of implementing process improvements that enhance patient satisfaction and reduce wait times.
Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Experienced with patient care and clinical operations to support healthcare teams. Utilizes effective communication and administrative skills to enhance patient experiences. Knowledge of medical protocols and procedures ensures smooth clinic functionality.
Overview
34
34
years of professional experience
Work History
Lead Medical Assistant
DE Foot and Ankle Group
04.2024 - Current
- Coordinated patient appointments and managed scheduling for optimal clinic efficiency.
- Assisted in patient assessments, documenting vital signs and medical history accurately.
- Trained and mentored new medical assistants on clinical procedures and office protocols.
- Implemented process improvements that enhanced patient flow and reduced wait times.
- Conducted inventory management, ensuring availability of medical supplies and equipment.
- Facilitated communication between patients and healthcare providers to enhance care coordination.
- Developed educational materials for patients regarding foot health and treatment options.
- Streamlined electronic health record (EHR) documentation processes for improved accuracy and compliance.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
Elizabeth Lowe, M.D.
01.2018 - 05.2020
- Assisted in patient preparation and examination processes to ensure efficient clinic operations.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Collaborated with healthcare team to coordinate patient care and streamline communication.
- Conducted routine laboratory tests and prepared specimens for analysis to support diagnostic efforts.
- Educated patients on treatment plans, medications, and preventive care procedures to enhance understanding.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Jui-Chih Hsu, M.D.
09.2000 - 08.2019
- Monitored vital signs and documented changes in patient's condition for physician review and action.
- Developed improved scheduling procedures, reducing appointment wait times and enhancing patient flow.
- Trained new staff on office protocols and best practices to maintain high service standards.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Increased efficiency in office by implementing digital filing system for patient records.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Medical Assistant
Ehsanur Rahman, M.D.
09.1992 - 01.1999
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed EKGs and other tests based on patient presentation in office.
Education
Associate of Science - Human Biology
Louisiana Baptist University
Shreveport, LASkills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Patient education and counseling
- Medical office administration
- Performance improvement
- Professionalism and ethics
- Patient care coordination
- Critical thinking
- Conflict resolution techniques
- Infection control procedures
- Electronic health records management
- Inventory and supply management
Timeline
Lead Medical Assistant
DE Foot and Ankle Group
04.2024 - Current
Medical Assistant
Elizabeth Lowe, M.D.
01.2018 - 05.2020
Medical Assistant
Jui-Chih Hsu, M.D.
09.2000 - 08.2019
Medical Assistant
Ehsanur Rahman, M.D.
09.1992 - 01.1999
Associate of Science - Human Biology
Louisiana Baptist University