Tanaisa Young

• Addressed and solved various problems regarding prescriptions and insurances via in-person visits and through phone calls with patients, insurances, medical providers and their representatives.
• Resolved third-party billing as well as computer system errors and concerns.
• Entered and processed prescriptions in internal system.
• Calculate dosages of medications as well as hands-on filling medication with absolute accuracy.
• Maintained and followed procedures and guidelines as enforced by both state and national law.

• Manage team members and carry myself as an example of exceptional work practices.
• Trained new employees and delegated tasks and responsibilities in fast-paced environment.
• Maintained a clean, organized and safe work space beyond minimum food service law requirements.
• Enforced and maintained company policy with employees as well as carried out requests from upper-management regarding any changes.
• Resolved conflicts between employees and corrected any conflicts or concerns with customers to uphold company standards.

• Prepared all bakery items with utmost care and attention to details such as quality, taste and presentation.
• Ensured my workspace remained clean and organized to maintain a stress-free environment and to comply with both company and legal regulations.
• Checked expiration dates and inspected goods to verify freshness and maintain standards.
• Prioritized customers and assisting with placing bakery orders as well as locating items throughout store with suggestions.
• Assisted customers in finding a resolution for various issues and concerns.

As a Cashier...

• Worked throughout Covid-19 pandemic and followed new regulations to help slow the spread of disease in a fast-paced and stressful environment.
• Greeted all customers and maintained relationships with regulars.
• Assisted customers with locating goods, joining the reward program and processing transactions.
• Worked flexible schedule as needed to maintain fluid work environment.
• Operated various POS systems at exceptional speed in which was calculated weekly.
• Placing between first and second fastest cashier in our location.

Was promoted from Cashier to Customer Service Representative, then later Bakery Associate.

As a Customer Service Representative...

• Continued all my duties as cashier as well as expanded with now overseeing and mangaging front-end employees.
• Managed breaks and solved various concerns with both customers and interal concerns with employees.
• Counted and logged all cash drawers and resolved any discrepancies before resetting cash.
• Fixed technical issues with POS hardware including regular checkout mechines and self-service, as well as the new hybrid machines.
• Processed Western Union transactions, to-go orders and many other services the grocery store provided.