Tania Cole
Upper Marlboro
Summary
Dynamic and results-oriented professional with a strong background in talent acquisition, employee relations, and strategic workforce planning. Proven success in optimizing organizational performance through data-driven decision-making, compliance management, and leadership development. Adept at streamlining operations, managing financial transactions, and driving diversity and inclusion initiatives. Passionate about delivering innovative solutions to enhance employee experiences and organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Employment Specialist
Ardmore Enterprises
08.2021 - Current
- Collaborated with cross-functional HR teams to drive talent acquisition strategies, reducing time-to-hire by 20%.
- Implemented performance management frameworks that increased employee retention by 30%.
- Provided career coaching and conducted behavioral interviews to identify and develop top talent.
- Managed compliance with employment regulations and ensured accurate documentation for audits.
- Developed inclusive hiring initiatives to strengthen workplace diversity, increasing diverse hires by 25%.
- Partnered with financial teams to manage budget allocations, reducing unnecessary spending by 15%.
Direct Support Professional
Ardmore Enterprises
05.2016 - 08.2021
- Provided individualized support and career development plans to clients, achieving a 90% satisfaction rate.
- Partnered with healthcare providers and HR departments to ensure personalized service delivery.
- Managed case documentation, tracked progress, and presented actionable insights to leadership.
- Implemented continuous improvement processes to enhance service quality and operational efficiency.
Head Cashier
Lowes Home Center
11.2017 - 02.2021
- Supervised and developed a high-performing team through mentorship, resulting in a 95% customer satisfaction rate.
- Oversaw financial operations, including daily reconciliations, loss prevention, and operational compliance.
- Analyzed sales data to identify trends, optimize staffing, and improve customer service processes.
- Delivered comprehensive training programs that enhanced cashier efficiency and reduced errors by 20%.
Education
Certificate - Healthcare Management & Data Analytics
University of Maryland Global Campus
Hyattsville, MD01-2026
Skills
- Talent Acquisition & Recruitment
- Employee Relations
- Workforce Planning
- Financial Management
- Healthcare Administration
- Compliance Management
- Conflict Resolution
- Diversity & Inclusion Initiatives
- Data Analysis & Reporting
- Performance Management
- Training & Development
Skills Certifications
- Customer Service Associate 11+ years
- Proficient in Microsoft Word, PowerPoint, Excel
- Phlebotomy Certification
- CPR/AED Certifications
- Billing and Coding
Certification
CPR/AED
Timeline
Employment Specialist
Ardmore Enterprises
08.2021 - Current
Head Cashier
Lowes Home Center
11.2017 - 02.2021
Direct Support Professional
Ardmore Enterprises
05.2016 - 08.2021
Certificate - Healthcare Management & Data Analytics
University of Maryland Global Campus
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