Open To Work
Tania Ramirez
Towson
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Project & Office ManagerAccount RepresentativeTitle AgentOnsite SupervisorWork Type
Full TimePart TimeContract WorkSeasonal WorkLocation Preference
On-SiteRemoteHybridLocation: Towson, MD
Open to relocation: Yes
Salary Range
$45000/yr - $200000/yrImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchSummary
Motivated professional with experience in various roles where a signature of quality and integrity is always left. Proficient in triaging and managing multiple tasks, optimizing workflow and efficiency while also proactively resolving issues. Eager for the opportunity to expand on current abilities & knowledge, looking for the potential to learn and actively grow with and within a company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project & Office Manager
RC Underground LLC
Baltimore, MD
02.2024 - Current
- Directed project schedules, ensuring timely completion of deliverables across multiple teams.
- Implemented process improvements, increasing efficiency in project documentation and reporting systems.
- Oversaw resource allocation, optimizing team utilization to align with project goals and deadlines.
- Developed training programs for staff, enhancing skills in project management methodologies and tools.
- Managed project budgets, tracking expenditures to maintain financial oversight and accountability.
- Conducted regular audits of payroll data to ensure consistency and rectify errors proactively.
- Implemented automated payroll systems to enhance efficiency and reduce processing time.
- Managed year-end tax reporting and reconciliations for multiple jurisdictions.
- Developed and implemented best practices for office management, improving workflow consistency.
Account Representative
Andrew Tiller State Farm Agency
Lutherville, MD
09.2024 - 02.2026
- Managed client accounts to ensure optimal service delivery and satisfaction.
- Developed customized insurance solutions based on client needs and risk assessments.
- Streamlined communication between clients and underwriters for efficient policy processing.
- Trained new employees on agency protocols and customer service best practices.
- Analyzed market trends to identify opportunities for business growth and client retention.
- Collaborated with team members to enhance operational efficiencies and improve workflow processes.
- Conducted regular follow-ups with clients to maintain relationships and address concerns proactively.
- Contacted customers to assess satisfaction and current needs.
Title Agent
Maria’s Tag & Title
Baltimore, MD
06.2022 - 09.2024
- Facilitated accurate title searches to ensure compliance with state regulations.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Reviewed legal documents for accuracy, minimizing discrepancies and ensuring timely processing.
- Assisted customers with other needs such as payment of tickets, insurance violations and making appointments for MVA or Court.
- Completed any inventory needs
- Maintained up to date knowledge on different departments of Baltimore City and the surrounding counties to explain regulations
Onsite Supervisor
Green JobWorks LLC.
Hanover, MD
02.2021 - 04.2022
- Managed over 200 warehouse employees all over MD
- Inform, Report and Provide Detailed Information about New Customer Laborer Requests
- Oversaw daily operations, ensuring compliance with safety protocols and quality standards.
- Managed workflow efficiency by implementing process improvements and best practices.
- Coordinated schedules and resources to optimize team performance and project timelines.
- Enter employee(s) worked hours by Shift in ADP
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Completion of Magnet program - Teacher Academy of MD
Skills
- Creative solutions
- Scheduling and coordination
- Business operations management
- Relationship building
- Deadline management
- Workflow planning
- Payroll and budgeting
- Event coordination
- Human resources
Certification
Property & Casualty License - MD
Languages
Spanish
Native or Bilingual
Timeline
Account Representative - Andrew Tiller State Farm Agency
09.2024 - 02.2026
Project & Office Manager - RC Underground LLC
02.2024 - Current
Title Agent - Maria’s Tag & Title
06.2022 - 09.2024
Onsite Supervisor - Green JobWorks LLC.
02.2021 - 04.2022
Eastern Technical HJigh School - High School Diploma,
Other Experience
T-Mobile Expert, Baltimore MD
Oct 2019-Dec 2020
Rosario State Farm Agency
Customer Service Rep Sept 2016 – 2017
Team Supervisor Sept 2017 – Nov 2019
Senior Sales Specialist Nov 2019 – Dec 2020