TANISHA POLLACK-PITT
COLUMBIA
Summary
Detail-oriented professional with extensive experience in healthcare analysis and team collaboration. Proven ability to implement data-driven strategies that improve patient care outcomes and streamline processes, contributing to higher satisfaction scores and operational excellence.
Overview
23
23
years of professional experience
Work History
Analyst
ADVENTIST HEALTHCARE
ROCKVILLE
02.2011 - Current
- Analyzed healthcare data to identify trends and improve operational efficiency.
- Developed insightful reports for management to support strategic decision-making.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Implemented data-driven strategies that improved patient care outcomes and satisfaction scores.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
Receptionist
Hebrew Home of Greater Washington
Rockville
11.2006 - 05.2007
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service to residents and families, addressing inquiries and concerns promptly.
- Coordinated communication between departments, facilitating smooth information flow for patient care.
- Maintained accurate records of resident interactions, contributing to improved service delivery efficiency.
- Trained new reception staff on office procedures and best practices for guest relations.
Receptionist
Genesis HealthCare
Silver Spring
08.2003 - 09.2006
- Implemented an organized filing system that enhanced document retrieval speed and accuracy.
- Developed operational workflows that reduced wait times during peak hours at the reception area.
- Led initiatives to enhance the overall visitor experience through proactive problem-solving strategies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Health Information Systems (Undergraduate) - Health Information Systems
University of Phoenix
Tempe, AZHigh School Diploma -
Montgomery Blair
Silver Spring, MD05-2002
Graphic Design -
Montgomery College
Rockville, MD05-2006
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Attention to detail
- Team collaboration and leadership
- Documentation and reporting
- Process improvements
Timeline
Analyst
ADVENTIST HEALTHCARE
02.2011 - Current
Receptionist
Hebrew Home of Greater Washington
11.2006 - 05.2007
Receptionist
Genesis HealthCare
08.2003 - 09.2006
Health Information Systems (Undergraduate) - Health Information Systems
University of Phoenix
High School Diploma -
Montgomery Blair
Graphic Design -
Montgomery College