Tanisha Stephens
Mitchellville
Summary
Dynamic operations and customer-service leader with extensive experience managing large groups, coordinating events, supervising staff, and creating safe, organized, and guest-focused environments. Strong background in high-volume service settings, staff scheduling, workflow management, and resolving customer issues with professionalism.
Overview
9
9
years of professional experience
Work History
Practice Manager
University of Maryland Faculty Physicians
09.2023 - Current
- Lead daily operations for a multi-provider practice; supervise staff hiring, training, and scheduling.
- Coordinate workflow improvements and operational planning.
- Oversee vendor management, supply control, and financial reconciliation.
- Manage patient communications and resolve escalated service concerns.
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Developed training programs for staff, fostering professional growth and skill enhancement.
- Analyzed performance metrics to identify areas for improvement, driving operational excellence.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
Event Supervisor
Best Crowd Management
09.2021 - Current
- Provide excellent customer service by greeting and assisting event attendees with a friendly, professional demeanor.
- Support event setup, including equipment placement, signage installation, and preparation of event spaces.
- Respond to customer questions, concerns, and complaints promptly and professionally.
- Collaborate with event staff, vendors, and security teams to maintain efficient operations.
- Assist with crowd control measures to promote safety and a positive guest experience.
- Uphold company policies, safety procedures, and service standards at all times.
- Coordinated with clients to understand event requirements and customize services accordingly.
- Streamlined operational workflows, reducing setup times while maintaining high service quality.
Office Administrator, Vascular/Thoracic Surgery
University of Maryland Capital Region Health
12.2021 - 09.2023
- Managed operations for a hospital-based surgical practice.
- Improved clinic workflows and supported high-volume patient coordination.
- Scheduled surgeries, maintained authorizations, and coordinated provider calendars.
- Managed scheduling and calendar arrangements, optimizing time management for executives.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
Office Coordinator / Surgical Scheduler
University of Maryland Capital Region Medical Group
09.2019 - 12.2021
- Scheduled surgeries for multi-specialty providers and coordinated between hospitals, insurers, and patients.
- Trained administrative staff and supported practice operations.
- Coordinated daily office operations to enhance workflow efficiency and support team productivity.
- Managed scheduling for meetings, appointments, and events to optimize resource allocation.
- Implemented process improvements that streamlined administrative tasks and reduced turnaround times.
- Led initiatives to enhance communication between departments, fostering collaboration and information sharing.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Office Medical Administrator
The Bariatric and Hernia Institute
08.2016 - 09.2019
- Oversaw office operations, staff onboarding, and credentialing.
- Managed billing, collections, and supply inventory.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Developed and maintained office procedures to streamline administrative processes.
- Trained new staff on operational protocols and software applications for improved efficiency.
- Coordinated communication between medical staff and patients to facilitate care continuity.
- Led initiatives to improve patient satisfaction through feedback collection and service adjustments.
- Analyzed operational metrics to identify areas for process improvement within the organization.
- Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
Education
Bachelor of Business Administration - Business Management
University of Maryland Global Campus
Adelphi, MD12.2025
Medical Assistant Certificate - Medical Assistance
Everest Institute
Silver Spring, MD01.2010
High School Diploma -
Laurel High School
Laurel01.2008
Skills
- Event & Guest Services Management
- Staff Supervision & Training
- Customer Service & Conflict Resolution
- Workflow Optimization
- Safety, Compliance & Policy Enforcement
- Process improvement
- Operational management
- Vendor management
- Conflict resolution
- Customer service excellence
- Staff management
- Policy implementation
- Strategic planning
- Critical thinking
Timeline
Practice Manager
University of Maryland Faculty Physicians
09.2023 - Current
Office Administrator, Vascular/Thoracic Surgery
University of Maryland Capital Region Health
12.2021 - 09.2023
Event Supervisor
Best Crowd Management
09.2021 - Current
Office Coordinator / Surgical Scheduler
University of Maryland Capital Region Medical Group
09.2019 - 12.2021
Office Medical Administrator
The Bariatric and Hernia Institute
08.2016 - 09.2019
Bachelor of Business Administration - Business Management
University of Maryland Global Campus
Medical Assistant Certificate - Medical Assistance
Everest Institute
High School Diploma -
Laurel High School
License
MD Security License