Tanya Jalloway
Greenbelt
Summary
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Team Leader
Walmart
Laurel
10.2021 - 02.2025
- Set specific goals for projects to measure progress and evaluate end results.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Facilitated training sessions for new employees on company policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Managed conflict resolution within the team to maintain a positive work environment.
General Manager
Detail 360
Alexandria
08.2017 - 03.2021
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created schedules and monitored payroll to remain within budget.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
- Recruited, interviewed and hired qualified staff for open positions.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Trained employees on duties, policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Supervised employees through planning, assignments, and direction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Oversaw product development initiatives from concept through completion stages.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Accounts Manager
RideKleen
Huntingdon Valley
02.2013 - 10.2018
- Produced sales documents, finalized deals and filed records.
- Collaborated with accounting associates to improve reconciliation processes.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Recruited, hired and trained new hires to optimize profitability.
- Improved year-end inventory audit process to increase accuracy.
Education
GED -
Norristown Area High School
Norristown, PA05-1999
Skills
- Project management
- Employee training
- Conflict resolution
- Customer service
- Performance evaluation
- Team building
- Motivational leadership
- Inventory management
- Task delegation
- Client relationship management
- People management
Timeline
Team Leader
Walmart
10.2021 - 02.2025
General Manager
Detail 360
08.2017 - 03.2021
Accounts Manager
RideKleen
02.2013 - 10.2018
GED -
Norristown Area High School
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