Tanya Johnson
Rosedale
Summary
To Secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Research Assistant / Patient Service Coordinator position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Medical Office Assistant
Johns Hopkins Community Physicians
03.2024 - Current
- Managed patient scheduling and appointment coordination using electronic health record systems.
- Assisted in processing insurance claims, ensuring compliance with regulations and accuracy of information.
- Developed and maintained organized patient files, improving retrieval efficiency for clinical staff.
- Trained new staff on office procedures and software tools, enhancing team productivity and service delivery.
- Streamlined patient check-in process, reducing wait times and improving overall patient satisfaction scores.
- Led initiatives to enhance communication between clinical teams and administrative staff, fostering collaboration.
- Analyzed office workflows to identify areas for improvement, implementing changes that increased operational efficiency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Patient Service Coordinator
MedStar Franklin Square Medical Center
03.2023 - 03.2024
- Coordinated patient appointments, ensuring optimal scheduling and minimizing wait times.
- Managed patient inquiries, providing accurate information and resolving issues effectively.
- Collaborated with healthcare providers to streamline patient flow and improve service delivery.
- Developed and maintained patient records using electronic health record (EHR) systems to ensure accuracy.
Research Assistant
University of Maryland
03.2020 - 03.2023
- Responsible for assisting with performance of research projects in clinical setting, including recruitment of potential study subjects and collection and organization of data
- Assist with performing data collection by conducting research interviews
- Assists with recruiting and screening subjects for research studies according to IRB-approved protocols
- Assist in verifying participant eligibility; obtains consent and enrollment; and assures accurate demographic information for follow-up
- Assist Principle Investigator and other research personnel in development of research protocols and materials
- Assist with performing administrative duties
- Maintains communication with participants and colleagues regarding protocol-specific information and research orders
- May also assist with providing assessments and ensuring protocol compliance while participants are in study
- Performs other duties as assigned
- Adhered to laboratory safety procedures to maintain compliance with quality control standards
- Maintained up-to-date records of research activities and results for future reference
- Troubleshot and resolved equipment and process issues
- Prepared samples for analysis by performing complex sample preparation tasks
- Scheduled appointments with test subjects over phone and through email
Patient Service Coordinator
Johns Hopkins University
08.2001 - 03.2020
- Schedules appointments in Epic system and verifies insurance
- Pre-registered patient information in Epic, Ilab, and ICTR online database
- Provide administrative support to Clinical Manager and Staff
- Interviewed patients, administered Vitals signs processed lab samples, coordinated and recruited patients
- Compiled Data
- Front Desk duties to maintain smooth clinical operation
- Served as main point of contact for providers and patients.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
Education
GED -
Lake Clifton High School
Baltimore, Md03-1988
Skills
- Critical thinking and problem-solving Teamwork and collaboration
- Professionalism and strong work ethic Oral and written communications skills Leadership
- Medical Laboratory Procedures
- Candidate Screening
- Patient Interviews
- Patient Scheduling
- Operational Requirements
- HIPAA regulations
- Problem-solving
- Computer skills
- Multitasking and organization
- Attention to detail
- Data entry
- Medical terminology
- Medical reception
- Positive attitude
- Insurance verification
- Phone and email etiquette
- Appointment management
- Patient scheduling
- Appointment coordination
- Appointment scheduling
Timeline
Medical Office Assistant
Johns Hopkins Community Physicians
03.2024 - Current
Patient Service Coordinator
MedStar Franklin Square Medical Center
03.2023 - 03.2024
Research Assistant
University of Maryland
03.2020 - 03.2023
Patient Service Coordinator
Johns Hopkins University
08.2001 - 03.2020
GED -
Lake Clifton High School