Tanya Neal

Provides high-level administrative and strategic support to the Deputy Director of the Risk Management Team and the Chief Operating Officer (COO). Manages complex calendars and coordinates schedules to ensure seamless daily operations. Leads administrative initiatives, including goal-setting exercises, leadership team meeting planning, and organizing company-wide gatherings. Facilitates strategy implementation and serves as a liaison between the Deputy Director, COO, and internal departments to ensure alignment and communication. Coordinates and processes domestic and international travel using Concur and the Foreign Travel Management System. Reviews and processes travel authorizations and vouchers. Prepares, drafts, and schedules reports and plans as needed. Oversees time and attendance processing for the entire division, ensuring accuracy and compliance.

Provided comprehensive administrative and operational support to the Vice President of Quality and Compliance. Manages the VP’s calendar, evaluates meeting and information requests, prioritizes tasks, and independently takes appropriate action. Coordinates and secures space for internal meetings and external audits. Oversees domestic and international travel arrangements for the Quality Assurance Department. Processes, reviews, and tracks expense reports and purchase orders, ensuring compliance with organizational policies. Manages and monitors departmental audits, including conducting audits and maintaining detailed records. Oversees monthly budget tracking for various contracts. Prepares, drafts, formats, and submits reports and documentation as assigned.

Provided high-level administrative support to the Vice President of Quality Assurance. Managed the VP’s calendar with precision, evaluating meeting and information requests, determining priorities, and taking appropriate action to ensure efficient time management. Organized and scheduled meeting spaces for internal audits and departmental functions. Coordinated and arranged domestic and international travel logistics for the Quality Assurance team, ensuring compliance with corporate policies and timelines. Processed and monitored expense reports and purchase orders for the QA Department, ensuring accuracy, timely submission, and adherence to budgetary guidelines.

Provided comprehensive administrative and operational support to the C-suite executives, including the CEO, CAO, and Director of Operations. Played a pivotal role in compiling and analyzing financial and statistical data, contributing to the preparation of reports and budget forecasts. Assisted with the year-end budgeting process by tracking employee hires, terminations, and temporary staffing needs. Delivered critical data related to shareholder performance and employee benefits, including the “use or lose” leave balances for associates and doctors. Managed multiple projects and high-priority reports while preparing, composing, and editing various correspondence, presentations, and documents. Oversaw the timecard processing for Director of Operations’ staff and temporary employees. Acted as the primary liaison for external vendors, managing office supply and equipment procurement for the practice. Ensured the proper handling of medical record requests, subpoenas, depositions, and malpractice-related documentation in compliance with legal standards. Created detailed operational reports and conducted audits as required by the department. Proactively anticipated the administrative needs of executives by organizing and preparing necessary records, reports, and correspondence. In the absence of the Director of Operations, took on leadership responsibilities, managing staff and ensuring continuity of operations. Efficiently communicated operational issues to administrators, recommending actions when executive leadership was unavailable. Coordinated complex travel arrangements for executives, doctors, and key staff, while maintaining and managing an extensive appointment calendar, meetings, and conferences for the practice. Successfully planned, coordinated, and managed events and social engagements, ensuring seamless execution. Maintained the highest level of confidentiality across all duties and responsibilities. Provided support for special projects and handled various administrative tasks as assigned by the Director of Operations and CEO.

Managed the scheduling of surgical cases for the main Operating Room (OR), minor procedures, Post-Anesthesia Care Unit (PACU), and outpatient surgeries. Ensured the continuous upkeep and accuracy of physicians' daily OR schedules, coordinating with medical and support staff to optimize efficiency and minimize delays. Monitored and tracked inventory of surgical supplies and equipment, ensuring all materials were stocked and available for procedures. Collaborated closely with multiple departments to streamline patient care services, ensuring a seamless process from scheduling to post-operative care.

Oversaw the day-to-day operations of the front desk and reception area, ensuring a welcoming and efficient environment. Managed patient check-ins and check-outs while providing exceptional customer service both in person and over the phone. Scheduled appointments, verified insurance information, and ensured accurate charge posting and coding verification. Maintained and organized physician dictations and schedules, ensuring seamless communication and scheduling efficiency. Monitored and tracked financial transactions, including bank deposits, site pre-logs, and financial summaries. Provided support to the accounting and billing departments as needed, ensuring the accuracy and timely processing of financial records.

Scanned and accurately uploaded sourced documents into various database systems, ensuring seamless digital record-keeping. Conducted in-depth research and analysis of workers' compensation claims, extracting and reviewing relevant information to support claim processing. Entered data in the prescribed format, ensuring compliance with procedural guidelines and facilitating efficient subsequent processing.

Assisted in the processing of complex occupational claims, ensuring adherence to Department of Energy (DOE) standards and guidelines. Organized and completed required documentation in a timely and accurate manner, maintaining strict compliance with regulatory requirements. Managed and maintained positive control of documents assigned to the Case Management Team (CMT), ensuring proper tracking and organization. Supported the research and analysis efforts of Case Managers (CM) and the CMT, facilitating the efficient resolution of claims and contributing to the overall success of the claims process.

Office Manager/Medical Assistant

Ensured the efficient operation of the front desk and medical assistant staff, fostering a collaborative and organized environment. Managed the scheduling, coordination, and monitoring of all patient appointments and medical procedures, ensuring optimal workflow and minimal delays. Assisted in the preparation and execution of chart audits to ensure compliance and accuracy in patient records. Coordinated and managed physician schedules, meetings, and travel arrangements, facilitating smooth and efficient operations. Maintained communication with vendors as necessary to ensure timely supply and service delivery. Performed essential clinical tasks, including obtaining patient medical histories, recording vital signs, conducting ECGs, performing phlebotomy, and preparing and administering medications and immunizations. Maintained comprehensive patient record sets and logs to ensure proper documentation and regulatory compliance.