TARA KNIGHT-JONES
Baltimore,Maryland
Summary
Compassionate professional with over ten years in customer service and behavioral health. Expertise in participant engagement, case management, and crisis intervention. Proficient in facilitating counseling sessions, maintaining clinical documentation, and supporting recovery through motivational interviewing. Certified in Adult and Pediatric First Aid/CPR/AED and Medical Technician, with strong observational and communication skills.
Overview
37
37
years of professional experience
4
4
Certifications
Work History
Alcohol and Drug Trainee
2nd Journey LLC
Dundalk, Maryland
03.2026 - Current
- Facilitate individual and group counseling sessions
- Conduct screenings, intakes and assessments under clinical supervision
- Develop and monitor treatment plans aligned with participants goals
- Maintain progress notes, ASAM assessments and concurrent reviews to ensure compliance
- Provide case management, referrals and advocacy for community resources
- Apply motivational interviewing and recovery support techniques
- Participate in clinical supervision and treatment team weekly meetings
- Assist with crisis intervention and support participant stabilization
Alcohol and Drug Trainee
Restorative Treatment Services
06.2024 - 01.2026
- Facilitate individual and group counseling sessions
- Conduct screenings, intakes and assessments under clinical supervision
- Develop and monitor treatment plans aligned with participants goals
- Maintain progress notes, ASAM assessments and concurrent reviews to ensure compliance
- Provide case management, referrals and advocacy for community resources
- Apply motivational interviewing and recovery support techniques
- Participate in clinical supervision and treatment team weekly meetings
- Assist with crisis intervention and support participant stabilization
Sales/Leasing Manager
Acceptance Now
07.2013 - 02.2018
- Contact prospective and delinquent customers by phone or email and provide details of terms and conditions of their account and payment schedule/method
- Conduct screening and reference checks
- Perform updates, corrections, adjustments, extensions and cancelations when deemed necessary
- Suspend delinquent customers and ascertain that appropriate legal measures are taken
- Locate delinquent customers through background checks and other publicly databases
- Used knowledge to help build strong collection/sale team
- Conversions and Expense reports
- Motivate Customers of the importance of on time payments by offering alternative solutions
Residential Counselor
NCIA
01.2007 - 01.2012
- Supervision of youths’ in a residential setting
- Assisting youths’ with the preparation of meals/daily household cleaning
- Accompany youths’ on doctor visits
- Resolve all complaints by offering alternative solutions
- Transport youths’ to and from school
- Bookkeeping and filing clients' personal information
- Schedule youths’ appointments
VPI Unit Case Manager Trainee
Department of Juvenile Service
Baltimore, Maryland
01.2010 - 01.2011
- Supervision and Advising youths’ of appropriate alternative behaviors that are placed on probation
- Monitor youths’ restitution payments to ensure each youth is held to his or her repayment responsibility
- Submit progress reports to the court
- Youth placements into group homes or programs
- Accompany youths to court, school, or placement programs
Correctional Officer
Central Booking Intake Facility
Baltimore, Maryland
01.1997 - 01.2008
- Provided prison security and control for inmate population and civilians
- Guarded facility entrances to greet and screen visitors
- Investigated crimes and complaints within institution to uphold safety and security
- Monitored case files and carefully listened and recorded information provided by inmates
- Documented violations and incidents through oral and written reports to ensure accountability
- Administered basic first aid and CPR
- Instructed inmates on bond payment procedures
- Coordinated recreational scheduling for inmates to promote well-being and structured environment
Administrative Clerk/Manager
Red Wings Inn
01.1992 - 01.2005
- Greeting customers in person and via-telephone, answered inquiries and provided information
- Performed payroll/scheduling, hiring and termination of employees
- Performed data entry duties pertaining to entering account payments
- Maintained inventory and procured office supplies as needed
- Managed accounts payable/receivable functions
- Physically collect checks and other forms of payments and post them to accounts
- Created and submitted reports about collections and write offs
Customer Service Representative
Maryland Correctional Institution
Baltimore, Maryland
01.1990 - 01.1997
- Greeting customers in person and via-telephone, answered inquiries and provided information
- Performed payroll/scheduling, hiring and termination of employees
- Performed data entry duties pertaining to entering account payments
- Maintained inventory and procured office supplies as needed
- Managed accounts payable/receivable functions
- Physically collect checks and other forms of payments and post them to accounts
- Created and submitted reports about collections and write offs
Officer Trainee
Parole and Probation
Baltimore, Maryland
01.1989 - 01.1990
- Provided prison security and control for inmate population and civilians
- Greeted and screened visitors at facility entrances to ensure security and compliance
- Conducted investigations into crimes and complaints within the institution to maintain order and safety
- Monitored case files and carefully listened and recorded information provided by inmates
- Guarded facility entrances to greet and screen visitors
- Administered basic first aid and CPR during emergencies
- Instructed inmates on bond payment procedures
- Arranged recreational scheduling for inmates
Education
Addiction Counseling
Maryland Department of Health/Mental Hygiene
Baltimore, Maryland 05.2001 -
Human Services Degree -
Sojourner-Douglass College
Baltimore, Maryland06.2009
Medical Record Keeping Certification - undefined
Baltimore City Community College
Baltimore, MarylandA + Certification - undefined
University of MD
Woodlawn, MarylandAdult And Pediatric First Aid/CPR/AED - First Aid
American Red Cross
05.2001 -
De-Escalation And Conflict Resolution - Transforming Conflicts in Recovery
Oasis Outreach Productivity Systems
05.2001 -
Naloxone Instructor - Naloxone Training
Baltimore City Health Department
05.2001 -
Skills
Substance use counseling
EHR management
Data Analysis
Data Management
Data entry
Client Communication
Microsoft Office Suite
Internet Research
Office Administration
Certification
Adult and Pediatric First Aid/CPR/AED American Red Cross (Exp. 02/28)
Timeline
Alcohol and Drug Trainee
2nd Journey LLC
03.2026 - Current
Alcohol and Drug Trainee
Restorative Treatment Services
06.2024 - 01.2026
Sales/Leasing Manager
Acceptance Now
07.2013 - 02.2018
VPI Unit Case Manager Trainee
Department of Juvenile Service
01.2010 - 01.2011
Residential Counselor
NCIA
01.2007 - 01.2012
Addiction Counseling
Maryland Department of Health/Mental Hygiene
05.2001 -
Adult And Pediatric First Aid/CPR/AED - First Aid
American Red Cross
05.2001 -
De-Escalation And Conflict Resolution - Transforming Conflicts in Recovery
Oasis Outreach Productivity Systems
05.2001 -
Naloxone Instructor - Naloxone Training
Baltimore City Health Department
05.2001 -
Correctional Officer
Central Booking Intake Facility
01.1997 - 01.2008
Administrative Clerk/Manager
Red Wings Inn
01.1992 - 01.2005
Customer Service Representative
Maryland Correctional Institution
01.1990 - 01.1997
Officer Trainee
Parole and Probation
01.1989 - 01.1990
Medical Record Keeping Certification - undefined
Baltimore City Community College
A + Certification - undefined
University of MD
Human Services Degree -
Sojourner-Douglass College
Selected Skills
- Alcohol and Drug Trainee
- Sales/Leasing Manager
- Residential Counselor
- Correctional Rehabilitation
- Administrative/Customer Service
- Case Management Specialist