Tanita Taylor
Greenbelt
Summary
Detail-oriented package handler with expertise in team collaboration and warehouse safety. Proven ability to streamline operations, enhance productivity, and mentor new employees.
Results-driven package handler with over six years of experience in warehouse operations. Skilled in optimizing workflows and maintaining safety standards, contributing to significant reductions in handling time and damage rates.
Overview
31
31
years of professional experience
Work History
Package Handler
UPS
Laurel, MD
10.2018 - 10.2025
- Coordinated package sorting to ensure timely processing and delivery.
- Operated material handling equipment to move packages efficiently within warehouse.
- Conducted quality checks on incoming shipments to maintain accuracy and compliance.
- Streamlined workflow processes, reducing package handling time by optimizing layout.
- Mentored new employees on safety protocols and operational procedures for efficiency.
- Led team in managing peak season operations, enhancing overall productivity levels.
- Analyzed operational workflows, identifying areas for improvement to increase throughput efficiency.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated with supervisors about delays or other issues with shipments.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Improved package tracking accuracy, diligently updating database with scan information and handling exceptions.
- Reduced downtime, performing routine maintenance and troubleshooting on conveyor systems and sorting machinery.
- Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
- Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Customer Service Representative/OS&D
FedEx Freight
Chester, VA
09.1994 - 12.2016
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Processed shipments and ensured accurate tracking information for timely delivery.
- Assisted customers with account management, providing tailored solutions to meet their needs.
- Collaborated with team members to streamline operations and enhance service delivery.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Resolved customer inquiries regarding shipping services and delivery options.
- Managed order processing and tracking to ensure timely deliveries.
Education
High School Diploma -
Monacan
Chester08-1988
No Degree -
Radford University
Radford, VA08-1988
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Loading and unloading
- Workplace cleanliness
- Label reading
- Sorting packages
- Package handling
- Hand-eye coordination
- Reading comprehension
- Quick-learning
Timeline
Package Handler
UPS
10.2018 - 10.2025
Customer Service Representative/OS&D
FedEx Freight
09.1994 - 12.2016
High School Diploma -
Monacan
No Degree -
Radford University