Taryn Wallace
Brandywine
Summary
Dynamic Customer Service Representative with a proven track record at The Tender Rib, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint handling and contributed to sales growth by effectively upselling services. Proficient in Microsoft Office Suite, leveraging critical thinking to deliver exceptional service and support.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Tender Rib
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Gwyn Park High School
Brandywine, MD05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Microsoft Office Suite
- Administrative support
Timeline
Customer Service Representative
The Tender Rib
06.2023 - Current
High School Diploma -
Gwyn Park High School
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