Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha M. Schrantz

Elkton

Summary

To obtain a challenging position that allows me to utilize my skills to assist in advancing in a business that will provide me with a stable career. I am also eager to learn new skills to increase both customer satisfaction and the overall profitability and reputation of the company.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Royal Farms, Two Farms
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintaining, cleaning and organizing all aspects of jobsite

Administrative Assistant

Allways Towing
05.2014 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.

Grocery Clerk & Union Shop Steward

Giant Food
07.2009 - Current
  • Multi phone line system
  • Maintaining inventory and product availability
  • Troubleshoot customer issues and service
  • Responsible administrative duties
  • Inventory control and ordering
  • Managing employees and work flow
  • Dispatching work to be completed on a daily need
  • Full knowledge of in-store computer systems
  • Assist Manager in all areas of duties
  • Ensuring customer & employee satisfaction

Deli Clerk & Sales Specialist

Safeway
10.2004 - 10.2006
  • Cash handling and customer service
  • Handle customer issues and concerns
  • Inventory/Merchandising store stock
  • Daily administrative duties and related paperwork
  • Inventory control and ordering
  • Ensuring complete customer satisfaction

Education

High School -

Albert Einstein High School
Kensington, Maryland
06.2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Complaint resolution
  • Order fulfillment
  • Stock management

Timeline

Customer Service Representative

Royal Farms, Two Farms
02.2024 - Current

Administrative Assistant

Allways Towing
05.2014 - Current

Grocery Clerk & Union Shop Steward

Giant Food
07.2009 - Current

Deli Clerk & Sales Specialist

Safeway
10.2004 - 10.2006

High School -

Albert Einstein High School
Tasha M. Schrantz