Tatiana Carcamo
Capitol Heights
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Burger King
12.2024 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Front Desk Receptionist
Hilton Garden Inn
12.2023 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Host
Kirwans on the Wharf
05.2021 - 11.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
GED -
Suitland HS
5200 Silver Hill Rd04-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Sales strategies
- Fluent bilingualism
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Burger King
12.2024 - 02.2025
Front Desk Receptionist
Hilton Garden Inn
12.2023 - 11.2024
Host
Kirwans on the Wharf
05.2021 - 11.2023
GED -
Suitland HS
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