Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

TATIANA DERAS

Germantown

Summary

Bilingual Store Manager with over 5 years of hands-on experience in customer service, retail, and food operations. I’ve built and led diverse teams, opened and managed stores from the ground up, and created systems that improved both efficiency and the overall customer experience. I’m known for my ability to connect with people, train and motivate others, and create a work environment where both customers and employees feel cared for. Adaptable, organized, and committed to results, I take pride in maintaining high standards while staying grounded, approachable, and solution-focused.

Overview

6
6
years of professional experience

Work History

Store Manager

Smoothie King & Haagen Dazs
10.2024 - Current
  • Opened and managed two retail food service locations, leading all operations from hiring to daily execution.
  • Built and trained diverse teams of young employees, fostering a culture of support, accountability, and growth.
  • Created and implemented store procedures, cleanliness standards, and customer service protocols that raised customer satisfaction and loyalty.
  • Increased weekly sales by initiating upselling strategies, social media campaigns, and local partnerships with wellness and fitness organizations.
  • Led community events, including grand openings and seasonal promotions that brought visibility and strengthened neighborhood ties.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted with hiring, training and mentoring new staff members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Oversaw inventory control, waste reduction, and cost management, aligning with sustainability practices and company goals.

Administrative Assistant

MRB. Counseling Services INC.
09.2023 - 08.2024
  • Services clients' needs by phone or in the office. Assist clients with completing their paperwork and verification of documentation.
  • Offers appropriate options to the patient in accordance with the program rules and protocols.
  • Assists counselors with Spanish speaking clients through entire intake and assessment process.
  • Assists counselors with handling urine and breath tests.
  • Provides progress and completion letters to patients, lawyers, and probation officers as outlined in the program specific rules.
  • Complete follow-up calls to ensure clients keep appointments and offer additional support as requested.
  • Respond to all email inquiries and website contact messages.
  • Locate local community-based support groups such as AA meetings, times, locations, and directions, and provide upon request to clients.
  • Takes calls from lawyers, probation officers, healthcare professionals, and patients.
  • Assist with the administration and record keeping of the program.
  • Assist in the preparation of reports.
  • Receives, count and pays out cash.
  • Prepares, issues, and send out receipts, bills, invoices, statements, and checks.
  • Other duties as assigned and necessary for the administrative function of the office.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Assistant Customer Service Manager

Harris Teeter
01.2023 - 11.2023
  • Supervised a team of up to 120 associates, including cashiers, baggers, and customer service clerks, as well as the accounting office.
  • Assisted the Department Manager in directing, coordinating, and evaluating department activities, adhering to Harris Teeter's policies and standards.
  • Oversaw various responsibilities, including floor monitoring, associate interviewing and training, task assignment, performance assessment, and conflict resolution.
  • Ensured adherence to Customer Service Store Visit Audit and Loss Prevention Front End Audit requirements, promptly coaching associates not meeting expectations.
  • Took on hands-on roles as needed, performing duties of customer service clerks, accounting office associates, cashiers, and baggers.
  • Managed General Ledger maintenance and maintained accurate journal entries and accounting records.
  • Contributed to the preparation of monthly, quarterly, and yearly financial reports.
  • Organized and maintained an efficient electronic filing system for all financial records.

Shift Leader

Lilly Magillys
02.2022 - 12.2022
  • Delegated responsibilities based on roles and skills.
  • Oversaw and supported staff activities.
  • Evaluated performance and provided constructive feedback.
  • Guided new and existing team members.
  • Managed customer issues and inter-personal conflicts.
  • Ensured compliance with protocols, safety, and regulations.
  • Maintained financial accuracy and managed cash transactions.
  • Addressed grievances promptly and satisfactorily.
  • Resolved inter-staff conflicts diplomatically.
  • Cultivated a positive and motivating work environment.

Fc Tier 1 Learning Ambassador

Amazon
01.2020 - 08.2022
  • Efficiently scanned and input incoming products into the inventory system using RF scanners, ensuring precise stock tracking and smooth customer order fulfillment.
  • Contributed to the picking team, swiftly delivering products to the next processing stage, maintaining a steady flow and optimizing warehouse operations.
  • Utilized RF scanners to accurately pick items from bins, facilitating order completion with precision.
  • Organized articles categorically in bins, on the floor, and on shelves, ensuring systematic storage for easy accessibility.
  • Expertly packaged items with the right materials, safeguarding them for damage-free shipping.
  • Executed strategic product picking from designated locations using various tools, seamlessly transferring items for further processing.

Outfitter

Fleet Feet
10.2020 - 12.2021
  • Store Atmosphere: Ensured inviting ambiance through organization and cleanliness.
  • Merchandising: Expertly displayed new products for sales optimization.
  • Customer Engagement: Tailored recommendations to customer desires.
  • Product Knowledge: Shared details, restrictions, and policies with customers.
  • Transaction Processing: Accurately processed credit, debit, and cash transactions.
  • Loyalty Programs: Assisted customers with enrollment, highlighting benefits.
  • Product Demos: Engaged customers with informative demonstrations.
  • Customer Rapport: Built strong relationships, fostering loyalty.
  • Sales Prioritization: Emphasized customer assistance for superior experiences.
  • Sales Boost: Utilized product knowledge for increased sales.
  • Customer Support: Addressed inquiries, located items, and promoted products.
  • Efficient Operations: Managed cash register and upheld standards.
  • Knowledge Maintenance: Stayed updated on sales, policies, and security.

Education

High school diploma -

Colegio Bautista
12.2017

Skills

  • Customer Service
  • Problem Solving
  • Communication Skills
  • Customer Centric
  • Collaborative
  • Relationship builder
  • Empathetic
  • Bilingual
  • Creative
  • Adaptable
  • Attention to detail
  • Store operations oversight

LANGUAGES

  • Spanish
ulliEnglish/lili/li/ul

Timeline

Store Manager

Smoothie King & Haagen Dazs
10.2024 - Current

Administrative Assistant

MRB. Counseling Services INC.
09.2023 - 08.2024

Assistant Customer Service Manager

Harris Teeter
01.2023 - 11.2023

Shift Leader

Lilly Magillys
02.2022 - 12.2022

Outfitter

Fleet Feet
10.2020 - 12.2021

Fc Tier 1 Learning Ambassador

Amazon
01.2020 - 08.2022

High school diploma -

Colegio Bautista

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