Tatiana Doni

Lead digital transformation initiatives and platform development for language services company

• Launched LocalHR.co platform from concept to beta in 3 months during COVID-19 lockdown, demonstrating rapid adaptation to web development despite no prior experience
• Architected and deployed three major platforms (LocalHR.co, Unicrowd.ai, Polilingua.com SalesAdmin) by leveraging insurance risk analysis methodology for robust system design
• Revolutionized internal operations by implementing automated modules for project management, quotations, and invoicing, resulting in streamlined workflows and transparent processes
• Led comprehensive rebuild of core admin platform, introducing data-driven bonus calculations and automated reporting systems

Spearheaded product development and digital transformation initiatives for health, accident, and travel insurance

• Developed new insurance products based on market analysis, creating flexible policy bundles that expanded company portfolio
• Designed comprehensive digital platform specifications, including automated tariff structures and agent-level customizations
• Created standardized procedures for product development and policy issuance, ensuring group-wide compliance
• Implemented automated health insurance calculator, optimizing quotation process while maintaining risk assessment integrity

Established and led company's first Partnership Management function

• Implemented Bitrix CRM to systematically manage relationships with banking and payment processing partners
• Created comprehensive SOPs and onboarding procedures to align US sales team capabilities with development resources
• Established structured partner management processes for 20+ key relationships
• Developed data-driven feedback systems for continuous service improvement

Led transformation of commercial operations into unified, high-performing department

• Secured landmark US contract for BPO services and established partnerships with major financial institutions
• Unified sales, marketing, and customer service operations into cohesive department
• Led 30+ successful international negotiations across EU, USA, and Russian Federation markets
• Implemented cross-training program creating autonomous, resilient commercial team

Progressed from insurance agent to Department Head through demonstrated innovation and leadership

• Doubled department revenue and client base through strategic product development
• Created automated Excel-based tools that transformed 20-page tariff guides into user-friendly calculators
• Mastered and provided cross-departmental support for legacy CRM system used across 13 countries
• Pioneered company's first digital travel policy issuance platform
• Optimized reporting processes, reducing compilation time from days to hours for 200+ client portfolio