Tatiana Turcan
ORHEI
Summary
Dynamic professional with a proven track record at Moldcell SA, excelling in customer relationship management and problem-solving. Demonstrated adaptability and social perceptiveness, enhancing customer satisfaction and retention. Achieved significant sales growth by identifying upsell opportunities and nurturing key client relationships. Expert in leveraging customer interactions to drive business success.
Overview
15
15
years of professional experience
Work History
Customer Advisor
OTP Bank SA
10.2023 - Current
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Documented customer interactions in internal database to maintain complete customer service history.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
Maternity Leave
Moldcell SA
11.2017 - 10.2023
B2B Sales Representative
Moldcell SA
12.2015 - 11.2017
- Identified potential upsell opportunities to increase average deal size and maximize revenue potential.
- Managed a portfolio of accounts, ensuring timely follow-up on leads and maintaining accurate records in CRM system.
- Negotiated contracts for better pricing and terms, resulting in improved profit margins.
- Delivered compelling presentations tailored to individual client needs, effectively communicating product value propositions.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
B2B Customer Care Representative Front Office
Moldcell SA
07.2015 - 12.2015
- Facilitated timely order processing and delivery by liaising between customers, sales representatives, and logistics teams.
- Enhanced customer satisfaction by promptly addressing and resolving B2B client inquiries and concerns.
- Supported business growth initiatives by actively seeking opportunities to upsell or cross-sell additional products or services that aligned with customer needs during interactions.
- Increased client retention rates by building strong relationships and providing personalized support for their business needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Call Center Representative
Moldcell SA
10.2013 - 08.2014
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Identified upselling opportunities to increase revenue generation.
Call Center Representative
White Affiliate
01.2013 - 05.2013
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Investigated and resolved customer inquiries and complaints quickly.
Call Center Representative
Casting 360
03.2010 - 10.2012
Education
Bachalor In Business And Administration - Tourism
ASEM
RM, Chisinau05.2018
College Bachelor Degree - Finance And Banks
Financial Banking College A. Diordita
Chisinau05.2007
Baccalaureate Degree - Finance And Banks
Financial Banking College A. Diordita
Chisinau05.2006
Graduated School -
Gymnasium M. Eminescu
Orhei05.2003
Skills
- Adaptability
- Customer Relationship Management
- Problem-solving abilities
- Social Perceptiveness
Timeline
Customer Advisor
OTP Bank SA
10.2023 - Current
Maternity Leave
Moldcell SA
11.2017 - 10.2023
B2B Sales Representative
Moldcell SA
12.2015 - 11.2017
B2B Customer Care Representative Front Office
Moldcell SA
07.2015 - 12.2015
Call Center Representative
Moldcell SA
10.2013 - 08.2014
Call Center Representative
White Affiliate
01.2013 - 05.2013
Call Center Representative
Casting 360
03.2010 - 10.2012
Bachalor In Business And Administration - Tourism
ASEM
College Bachelor Degree - Finance And Banks
Financial Banking College A. Diordita
Baccalaureate Degree - Finance And Banks
Financial Banking College A. Diordita
Graduated School -
Gymnasium M. Eminescu
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