Tatyana Whiting

Delivered hands-on training in document management and workflow standards, improving staff accuracy, and supporting consistent community operations.

Compiled and shared clear, actionable summaries of meetings and resident discussions to support informed decision-making by management and on-site teams.
Planned, coordinated, and executed community events to strengthen resident engagement, and foster a positive, inclusive sense of community.

Managed resident relations by responding promptly to inquiries and complaints, resolving conflicts, and maintaining high satisfaction levels across multiple properties.
Ensured compliance with rental agreements, lease terms, and applicable housing regulations to protect the community, and support operational integrity.

Maintained detailed and accurate property records, resident files, and operational documentation to support audits, reporting, and performance tracking.

Supervised and supported daily operations across multiple properties, ensuring asset quality, safety standards, and exceptional resident service.

Reduced property turnover by managing listings, gathering and analyzing resident feedback, and implementing service improvements to enhance retention and community performance.

Engaged customers on the showroom floor and through inbound inquiries to understand their vehicle needs, preferences, and budget.

Conducted product presentations and test drives, highlighting key Hyundai features, technology, safety systems, and performance to guide customer decision-making.

Built strong customer relationships by delivering a consultative sales experience focused on transparency, trust, and long-term satisfaction.
Negotiated pricing, trade-in values, and financing options in collaboration with sales managers and the finance department to complete competitive deals.
Prepared and processed purchase agreements, sales contracts, and required documentation with accuracy and compliance with dealership policies.

Maintained detailed knowledge of new and pre-owned Hyundai inventory, incentives, warranties, and manufacturer programs to drive sales performance.

Met and exceeded monthly sales goals by actively prospecting, following up with leads, and managing a personal sales pipeline through CRM software.

Delivered fast, friendly, and exceptional customer service, ensuring a positive shopping experience, and supporting strong sales performance.

Provided expert product knowledge by answering customer questions and guiding them toward furniture solutions that matched their needs and style preferences.

Took ownership of customer concerns and resolved complaints promptly and professionally to maintain satisfaction and uphold brand standards.

Supported front-of-house operations by assisting with filing, answering inbound customer calls, processing payments, and coordinating with the front desk team.

• Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
• Solved complaints by customers and issued credits for returned merchandise.
• Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
• Engaged customers and built connections using a positive, upbeat attitude.
• Satisfied customers every day with fast, friendly, and knowledgeable support for home improvement needs.