Tavone Tucker

• Organize and maintain confidential electronic and physical records in compliance with HIPAA and organizational policies
• Oriented and trained new hires, establishing clear expectations and sharing organizational values to ensure effective team integration
• Serve as a primary point of contact for clinicians, vendors, and external partners, maintaining professionalism, confidentiality, and responsiveness
• Increased treatment plan acceptance by training the front desk team on presenting financial options more clearly and setting daily patient-outreach goals for pending treatment, boosting case follow-through.
• Assist with expense tracking, invoice preparation, and financial documentation to support operational reporting
• Coordinated patient appointments and managed scheduling for multiple healthcare providers.

• Improved operational data accuracy and reduced workflow errors by 50% by identifying inconsistencies in patient and practice information, ensuring smoother daily operations and fewer disruptions for dental teams. • Strengthened patient flow and practice performance by optimizing scheduling processes, coordinating provider availability, and ensuring daily schedules were fully maximized during high-volume periods.

•Achieved up to 70% sales revenue during busy quarters by skillfully managing the sales schedule and

consistently contacting clients.

• Provided front-line administrative support in a hospital environment, serving as a professional and courteous first point of contact for patients and visitors
• Reviewed account information and balances with accuracy, supporting billing and payment processes
• Maintained strict adherence to organizational standards, confidentiality policies, and data accuracy requirements