Tawana Lee

My duties included but were not limited to

• Successfully assist dentist by performing four-handed dentistry and other chair-side duties.
• Sterilize rooms and prepped equipment and instruments for all procedures daily.
• Prepare patient x-rays and images for dentist review.
• Clean and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Maintain dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Explain treatment procedures and instructed patients on home care guidelines.
• Schedule appointments for new and existing customers, factoring in provider availability and scheduling loads
• Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
• Scheduled and confirmed patients
• Communicate with insurance companies to dispute unpaid claims and verify patient coverages.
• Complete patient referrals to specialists.
• Greet visitors and patients to determine needs, check appointments, and direct accordingly.
• Obtain payments from patients and scanned identification and insurance cards.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cross-trained existing employees to maximize team agility and performance.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Answered central telephone system and directed calls accordingly.

• This is a Temporary on-call postion for Temporary Dental Assistant and Dental Receptionist
• My duties included but not limited to working as a chair-side assistant primarily assisting in general dentistry
• I also performed a variety of administrative duties which included but not limited to receiving, scheduling and referring patients
• Maintaining dotors calendars, scan, copy or fax documents, verify insurances, directing patients or visitors and referring callers to appropriate staff members based on request and the nature of the call.

• At Washington Metro Dental, my duties include but am not limited to Assisting chair-side, Taking records/ impressions, with Itero scanner and or CBCT
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Patient notes/update electronic patient records
• Assisting with all lab tasks and cases, Including in-house and cases sent out
• Also ordering of any implant parts as needed
• All supply ordering and stocking
• Assisting with front office scheduling appointments, Checking Patients in, reaching out to referring Doctors and any other front Desk task given to me
• Documented patient dental health information, medical history, and vital signs for future reference.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Took dental images following strict patient protection rules, applying lead aprons.
• Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
• Prepared patient X-rays and images for review by dentist.

• At Pahlavani Dental I was the lead/Head Dental Assistant
• My duties included are not limited to Supervising all back office and staff including Prompt Patient care, ordering supplies, office maintenance,scheduling, Participate in the hiring, selection, training and retention for back office staff
• Responsible for managing all dental office labs, Patient management by partnering with the Referring Dentist to insure the mutual patient is provided proper pre and post-treatment instructions and ensuring patient satisfaction
• Responsible for ensuring sterilization of the office and equipment
• Ensure compliance with all OSHA, Dental Board, and Corporate policies and procedures
• Conduct all weekly/monthly/quarterly inspections
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Prepared patient x-rays and images for dentist review.
• Took dental images following strict patient protection rules, applying lead aprons.
• Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

• My duties as a Dental Assistant is being responsible and provides service to patient care as well as their first aid sterile aid equipment, I can and will disinfect instruments and equipments used by the Dentist for the next patient
• I can prepared and lay out all instruments and material needed to treat each patient
• I learn the knowledge that all patients are different and know what tools should be necessary for a specific patient on a daily basis
• I obtained dental records and made patients comfortable for their procedures
• I also prepared patients for their Dental treatment and assisted in state of the art materials for their gums and periodontal dressing and polishing surgical materials and any other duties directed by the Dentist
• My secondary duties which consisted of scheduling and confirming appointments receiving and seating patients, and giving health counseling that was provided to me by their my Dentist
• I was responsible for learning on my own Dental instruments

• The primary purpose of my position is to serve as a dental assistant performing a variety of supportive technical duties which include but are not limited to the depending needs of the Dental Office, including chair side assisting.
• I set up instruments, equipment and materials and assists and relay dentist's instructions to patients for post-treatment care for directions and coordination of requirements for future appointments
• I also sterilize instruments, materials, and equipments and prepare sterile trays for a wide variety of surgical procedures
• I am also responsible for other duties assigned to me.