TaWanda Murray
Federalsburg
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully be an asset in the company. Responsible graduate with demonstrated expertise in patient intake, scheduling appointments, medical records management, and insurance filing. Proficient in both administrative and clinical duties including vitals, injections, lab draws, and patient education. Committed to providing exceptional patient care and satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier
Dollar Tree
12.2024 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Medical Assistant
Shore Regional Health
06.2023 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Strengthened relationships with community resources, such as pharmacies and diagnostic services, to expedite patient care coordination.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Reached out to insurance carriers to obtain prior authorization for medications
Inventory/Receiving Clerk
Bjs Wholesales Club
01.2018 - 08.2023
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Help as needed in other departments (cashier, deli, stock)
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Caregiver
Apex Nursing Services
03.2016 - 06.2021
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Built strong and trusting rapport with clients and loved ones.
- Drove clients to doctors' appointments and social outings.
- Contacted medical providers on behalf of clients to follow up on appointments.
Retail Associate
Ross Dress for Less
06.2010 - 06.2011
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Arranged attractive displays of merchandise based on current sales promotions.
- Initiated friendly conversation with customers to determine level of assistance required.
Education
High School Diploma -
Maryland Adult Edu
02.2019
Skills
- I can take the lead on tasks with no problem, I am also able to work well with others
- I have been taught to use different medical devices and equipment as directed
- I am able to multitask profiently
- Office experience/ Computer skills
- Medical terminology
- Customer service/ Patient care
- Prior authorizations
Certification
- Phlebotomy Technician (PT)
- Certified Medical Assistant (CMA)
- CPR/First-Aid/AED
Timeline
Cashier
Dollar Tree
12.2024 - Current
Medical Assistant
Shore Regional Health
06.2023 - Current
Inventory/Receiving Clerk
Bjs Wholesales Club
01.2018 - 08.2023
Caregiver
Apex Nursing Services
03.2016 - 06.2021
Retail Associate
Ross Dress for Less
06.2010 - 06.2011
High School Diploma -
Maryland Adult Edu
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