Tawanda Reeves
3006 Mardel Avenue, Baltimore
Summary
Detail-oriented and mission-driven accounting and human services professional with extensive experience in nonprofit and government settings. Proven expertise in financial analysis, compliance, tax resolution, and grant-related reporting. Adept at maintaining accurate records, supporting audits, reconciling accounts, and collaborating with cross-functional teams. Strong foundation in human services and client advocacy, offering a unique perspective for mission-aligned financial operations. Seeking to contribute to a high-impact organization like MCCH through reliable, ethical, and strategic financial support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Supervisor, Residential Rehab Entitlements
Sheppard Pratt
08.2025 - Current
- Directed day-to-day operations of the Residential Rehabilitation Program, ensuring efficiency and quality service delivery.
- Managed program areas, including client support services, staff supervision, and administrative functions.
- Implemented and maintained systems for continuous quality improvement and performance evaluation.
- Assessed, coordinated, and met the direct support needs of clients, including housing, employment, and mental health services.
- Recruited, trained, supervised, and evaluated program staff to foster a professional and supportive team environment.
- Ensured compliance with licensing, regulatory, funding, and accreditation requirements.
- Developed and maintained positive relationships with clients, family members, community partners, and service providers to enhance program effectiveness.
Associate Professional
Elevated Family Services
05.2024 - Current
- Delivered therapeutic residential services to children and adolescents in a structured treatment environment under the supervision of the Director.
- Supported clients in developing daily living, socialization, adaptation, and symptom management skills.
- Conducted behavioral interventions, anger management techniques, and educational sessions on substance use and abuse.
- Supervised and coached paraprofessionals to implement individualized Person-Centered Profiles.
- Maintained accurate and timely service documentation, including daily progress notes and medication records.
- Responsible for medication management and administration.
- Provided transportation to client appointments and prepared meals during shifts.
- Maintained adherence to state and organizational policies, including regulatory standards and safety protocols.
Revenue Officer
Internal Revenue Service-SBSE
06.2023 - 05.2025
- Collected over $2 million in revenue through effective tax delinquency resolution. Resolved an average of five cases monthly, ensuring compliance with tax obligations.
- Conducted interviews with taxpayers in varied environments to gather necessary information.
- Counseled taxpayers on filing and payment obligations to achieve full compliance.
- Performed credit and financial analysis of taxpayer records to assess the ability to pay.
- Analyzed financial information, including balance sheets and profit and loss statements.
- Provided guidance on financial alternatives like installment agreements and offers in compromise. Delivered customer service by explaining taxpayer rights and IRS policies.
CHIP Case Manager/Supervisor
Montgomery County Coaliton For The Homeless
07.2015 - 08.2023
- Conducted comprehensive assessments using Acuity Scale, VI-SPDAT, and FULL-SPDAT; developed and maintained Individual Housing Plans (IHPs) and accurate documentation in HMIS.
- Provided weekly case management to clients in crisis, resolving conflicts and developing behavioral interventions.
- Collaborated with interdisciplinary teams and external providers to ensure seamless, client-centered service delivery.
- Reviewed client charts regularly to monitor progress and facilitate rapid housing placements.
- Supervised CHIP Program Assistant and maintained partnerships with community-based health and housing services.
Tax Specialist (Tax Compliance Officer))
Internal Revenue Service - SBSE
12.2021 - 05.2023
- Plan, review, and conduct examinations and related investigations of a variety of individual and business taxpayers, involving complex tax issues and accounting records.
- Advise taxpayers of their rights as defined in the examination and appeal guidelines, the actual examination procedures, an explanation of current tax and reporting responsibilities, and the importance and benefits of meeting future responsibilities.
- Completed financial analysis on all cases.
Seasonal Virtual Tax Associate
Intuit/Turbo Tax
12.2020 - 04.2021
- Maintained confidentiality of sensitive customer and proprietary information in compliance with data protection standards.
- Delivered accurate, user-friendly guidance to customers using government websites, internal resources, and team collaboration.
- Provided virtual, customer-facing support via secure video communication platforms, ensuring professionalism and data integrity.
- Documented all interactions accurately while upholding Intuit’s core values and service excellence standards.
- Achieved Certified Tax Expert designation in 2021 after passing the exam.
Seasonal Tax Preparer
Jackson Hewitt
12.2015 - 06.2020
- Reviewed financial records and submitted tax returns to the IRS for individuals and businesses.
- Mastered current tax codes to maximize deductions and optimize savings.
- Determined appropriate forms based on clients’ financial status and filled out information accurately.
- Communicated with clients to address questions and assisted with audits.
- Achieved tax return accuracy rating exceeding 95%.
Enforcement Conference Officer
Lancaster County Domestic Relations
12.2013 - 06.2015
- Enforced court-ordered child and spousal support orders, including financial and medical provisions for non-compliance.
- Attended court proceedings to prosecute individuals for support case non-compliance. Testified in court on behalf of the agency or client, preparing necessary documents, and presenting case status information to the judge.
- Managed interstate and intrastate cases within assigned caseload. Acquired knowledge of family laws from various states and countries regarding support orders.
GEAR UP Specialist
School District of Lancaster
01.2011 - 01.2014
- Conducted community outreach initiatives for students and parents.
- Provided individualized and group career counseling to enhance student support. Delivered life and leadership skills classes to students.
- Tracked program data for quarterly and annual reports; assisted in report preparation.
- Developed and monitored GEAR Up budget, recording all expenditures accurately.
Discharge Planner
Manor Care Health Services
02.2008 - 06.2008
- Developed individualized discharge plans addressing patients' medical and psychosocial needs. Maintained timely communication with physicians on patient progress during treatment and discharge.
- Facilitated referrals for follow-up appointments with specialists post-discharge. Coordinated essential services post-hospitalization, including home health care and transportation.
- Participated in multidisciplinary team meetings to assess appropriate care levels before discharge.
- Developed individualized discharge plans addressing patients' medical and psychosocial needs.
Education
Post Baccalaureate - Accounting
Post University
Waterbury, CT06.2021
Bachelor of Arts - Sociology, specializing in Criminology
Millersville University
Millersville, PAMaster of Science - Human Service
Capella University
Minneapolis, MN06.2013
Post-Degree Certificate - Non-profit Management And Leadership
Capella University
Minneapolis, MN06-2013
Skills
- Financial analysis and reporting
- Tax preparation and auditing
- Project management and oversight
- Financial planning and strategy
- Regulatory compliance
- Documentation and record-keeping
- Client relations and assessments
- Verbal and written communication
- Team collaboration and leadership
- Customer service excellence
- Behavior management strategies
- Substance abuse education
- Case management expertise
- Conflict resolution skills
- Problem-solving abilities
- Training and mentoring initiatives
- Decision-making processes
- Performance metrics analysis
- Effective communication techniques
- Cross-functional teamwork dynamics
- Business continuity planning strategies
- Continuous improvement methodologies
- Time management skills
- Relationship building
Certification
- Tax Preparer License, State of Maryland
- Federal Preparer Tax Identification Number (PTIN) holder
- IRS tax updates for 2024
- CPR / First Aid/Bloodborne Pathogens
- Medication Administration
- Trauma-Informed Care training
- EBPI Training
Timeline
Program Supervisor, Residential Rehab Entitlements
Sheppard Pratt
08.2025 - Current
Associate Professional
Elevated Family Services
05.2024 - Current
Revenue Officer
Internal Revenue Service-SBSE
06.2023 - 05.2025
Tax Specialist (Tax Compliance Officer))
Internal Revenue Service - SBSE
12.2021 - 05.2023
Seasonal Virtual Tax Associate
Intuit/Turbo Tax
12.2020 - 04.2021
Seasonal Tax Preparer
Jackson Hewitt
12.2015 - 06.2020
CHIP Case Manager/Supervisor
Montgomery County Coaliton For The Homeless
07.2015 - 08.2023
Enforcement Conference Officer
Lancaster County Domestic Relations
12.2013 - 06.2015
GEAR UP Specialist
School District of Lancaster
01.2011 - 01.2014
Discharge Planner
Manor Care Health Services
02.2008 - 06.2008
Bachelor of Arts - Sociology, specializing in Criminology
Millersville University
Master of Science - Human Service
Capella University
Post-Degree Certificate - Non-profit Management And Leadership
Capella University
Post Baccalaureate - Accounting
Post University
Other Work Experiences
- Program Coordinator, The Lodge inc of Pennsylvania, 2007-2008
- Cashier (Seasonal), Toys R US, Lancaster PA 2008 &2010
- Clerk Typist 3/Supervisor, Millersville University Nursing Department 2001-2007
- Mentor, Lancaster Partnership Program, McCaskey High School, 2002-2003
- Mentor, Millersville University Alliance Program, Millersville University, 2022-2003
Technical Skills
- HMIS, PACSES, IRS e-Services, Microsoft Office Suite
- Case Note Documentation & Record Management
- Financial Analysis & Credit Evaluation
- Virtual Communication Tools (Zoom, Intuit Video Assist)
References
References available upon request.
Education
other,other