Tawny Lillard

• Trained and mentored new hosts, enhancing team performance and service standards.
• Managed reservation systems, optimizing seating arrangements for maximum capacity and flow.
• Collaborated with kitchen staff to coordinate timely food service and address customer needs.
• Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
• Effectively managed guest expectations by providing accurate wait time estimates allowing them to make informed decisions about their dining experience.
• Handled high-pressure situations calmly and professionally while maintaining composure under stress.
• Assisted servers with food delivery when needed to improve overall service speed during busy times.
• Coordinated special events and private parties, handling logistics from planning to execution.
• Maintained a clean and welcoming environment, setting the tone for an enjoyable dining experience.
• Increased table turnover rate with effective time management and strategic seating plans.
• Answered phone calls to take orders, give information and document reservations.
• Resolved customer complaints promptly, maintaining a high level of customer satisfaction.

• Collaborated effectively with team members to offer support and guidance during projects.
• Displayed respect and friendliness while assisting coworkers and customers in various tasks.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

• Maintained detailed records of incident reports, pool chemicals, and patron counts to ensure safety and compliance.
• Responded quickly to medical emergencies in the pool area.
• Monitored swimmers to ensure safety in the pool area.
• Performed emergency rescues when necessary.
• Provided assistance to swimmers of varying skill levels.
• Instructed patrons on proper use of diving boards, slides, ladders.
• Executed emergency rescues during pool incidents.
• Communicated regularly with supervisors regarding any issues that arose during shifts.
• Managed team of lifeguards by providing direction and feedback on job performance.
• Fostered positive work environment through effective leadership and team-building strategies.
• Led lifeguard team by providing clear direction and constructive feedback to enhance performance and accountability.
• Cleaned, brushed and vacuumed pool to keep clean.

• Greeted members, answered questions, and provided customer service.
• Managed administrative tasks, including data entry and filing for membership accounts and activities, ensuring accurate records.
• Performed administrative tasks such as data entry or filing paperwork related to membership accounts and activities.
• Answered phones, issued equipment and completed guest check-in.
• Enforced management-established rules and regulations to maintain a safe and orderly gym environment.
• Maintained cleanliness of the gym equipment and facilities.
• Addressed and resolved customer complaints, enhancing overall member satisfaction with gym services.
• Placed equipment in designated storage areas and re-racked weights, equipment and accessories.
• Performed thorough cleaning and sanitation of locker room facilities to complete station assignments, wiping down gym equipment and restocking supplies.
• Enforced rules and regulations established by management team.
• Provided guidance on proper use of exercise equipment.

College of Charleston (CofC) – Charleston, SC

• Coursework in Exercise Science
• Dates Attended: 2024 – 2026
• CharlestonLIFE Exercise Mentor
• Letter of Love Member
• Club Field Hockey Member

Kapiʻolani Community College (KCC) – Honolulu, HI

• Transfer Coursework
• Dates Attended: Fall 2026