Tayla Brawner

Managed a caseload of 50+ participants under the Medicaid waiver program (CO, CPAS, CFC) and coordinated comprehensive services to support their health, safety, and service needs. Audited files monthly (or as needed), conducted provider check-ins, addressed alerts (CRISP notifications, etc.), and handled any additional miscellaneous tasks. Conducted on-site visits with individuals, family members, care team, etc. to assess participant needs, initiate plan of service, and support ongoing access to services and resources, ensuring participants' ability to maintain their ADLs, and IADLs. Assisted participants with navigating and obtaining resources, provided education, application assistance, and ensure ongoing enrollment to prevent service interference. Supported other team members as a visit team assistant by managing their caseloads, ensuring high-quality, person-centered care. Managed front desk operations; supervised office staff, and handled administrative tasks including mailing, faxing, emailing, and clerical duties to ensure smooth office functioning. Ensured compliance with organizational protocol regarding billing, database management, auditing, and maintaining knowledge of relevant technology when engaging in virtual or in-person interactions with clients. Presented with strong active listening, problem-solving, and critical thinking skills to address complex tasks/projects, handled multiple tasks, and implemented person-centered initiatives on a continuous basis to promote positive client outcomes.

Supervised Direct Support staff (DSPs) to ensure ethical, high-quality care. Coordinated with professionals to deliver comprehensive, supportive services. Developed, revised, and reviewed individualized service plans (ISPs) for clients with developmental disabilities and health conditions. Engaged clients in meaningful activities to promote goal achievement outlined in their Annual ISP. Audited and maintained accurate documentation of client face sheets, medical records, and quarterly reviews. Participated in team meetings, training, and educational programs to improve services. Maintained compliance with state and federal regulations related to client care.

Managed office and assisted psychiatrist in treating individuals diagnosed with mental health illnesses (Major Depression Disorder, Generalized Anxiety, and obsessive-compulsive disorder), and tobacco/drug/alcohol addictions through TMS/esketamine treatment, and smoking cessation programs. Managed schedules for clinicians and clients. Monitored and communicated through various communication methods. Filed, audited paper/electronic medical records, handled leads, reported statistical activities to key stakeholders. Conducted financial audits; initiated benefits investigations, authorizations, collected co-payments. Ensured that all patient demographics, insurance, and patient-physician relations are current for billing purposes. Administered and reviewed psychological rating scales (PHQ-9, QIDS-SR16, GAD) on a weekly basis to monitor and collect data of client's treatment progress while ensuring client consistently completes talk therapy, and educational sessions on recovery, and coping strategies. Provided a treatment summary at the conclusion of client's treatment to the physician for evaluation, and ensured all interactions and sessions were documented. Attended staff meetings, training, and obtained certifications as a Neurostar Advanced Therapy and Brainsway Deep TMS Operator.

Coordinated and supported interdisciplinary team in providing services that are supportive of the PHP and IOP programs mission and objectives. Promoted a safe therapeutic environment by monitoring clients during their time at the program. Led program groups (DBT, peer support, family dynamics) that provided essential education and guidance to support individuals during their recovery process. Clinical duties included, but not limited to, obtaining vital signs and urine toxicology on a routine basis. Information was documented appropriately and discussed during team meetings to determine the client's discharge plan.