Taylar Palmer
Salisbury
Summary
Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
Overview
13
13
years of professional experience
Work History
Training Coordinator
Texas Roadhouse
06.2021 - 12.2023
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Managed budgets for training programs, ensuring optimal allocation of resources for maximum impact.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
Bartender
Texas Roadhouse
05.2021 - 12.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
Assistant Store Leader
Royal Farms
07.2016 - 04.2018
- Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
- Conduct safety audits to recognize and address safety issues throughout the store
- Assemble an effective retail team through recruiting, training and development
- Implement a strategy to maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and 'just-in-time' replenishment
- Ensure the proper execution of all Royal Farms marketing programs
- Connect with the community in which we operate to establish positive relationships
- Adhere to company policy for checking in external and internal vendors
- Ensure the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.).
Secretary
Caroline County Social Services
03.2015 - 07.2016
- Answering phone calls and redirect them when necessary
- Managing the daily/weekly/monthly agenda and arrange new meetings and appointments
- Collect and process child support payments.
Cashier, Customer Service
Wal-Mart
01.2011 - 01.2014
- Handle cash, credit or check transactions
- Insure correct pricing and issue change, receipts, or refunds
- Make sales referrals, cross-sell products and introduce new ones.
Education
Business Management -
Wor-Wic Community College
04.2012
Diploma -
Parkside High School
06.2010
Skills
- Materials Organization
- Performance Evaluation
- Employee Coaching
- Program Implementation
- Customized Training
- Project Management
- Presentation
- Materials Preparation
- Leadership Training
- Verbal and Written Communication
- Program Management
- Staff Development Plans
- New Hire On-Boarding
- Feedback Collection
- Program Support
- Training Material Updates
- Product Development
- Schedule Management
- Human Resources
- Schedule Coordination
- Training Facilitation
- Learning Management Systems
- Team Leadership
- Employee Engagement
- Multitasking Abilities
- Organizational Skills
- Adaptability
- Problem Solving
- Program Evaluation
References
- Jodie Fitzpatrick, Food Service Leader, Royal Farms, 302-526-9815
- Shelby Peak, LSM, Texas Roadhouse, 443-614-8909
Timeline
Training Coordinator
Texas Roadhouse
06.2021 - 12.2023
Bartender
Texas Roadhouse
05.2021 - 12.2023
Assistant Store Leader
Royal Farms
07.2016 - 04.2018
Secretary
Caroline County Social Services
03.2015 - 07.2016
Cashier, Customer Service
Wal-Mart
01.2011 - 01.2014
Business Management -
Wor-Wic Community College
Diploma -
Parkside High School
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