Business development professional with a robust history of driving growth and fostering partnerships across three different industries. Specializing in identifying market opportunities and executing strategic initiatives for lead and revenue generation. Collaborative team player with a strong focus on achieving results and adapting to dynamic business environments. Skilled in relationship building, market analysis, and project management. Results-driven communications professional equipped to excel in outreach initiatives. Proven track record of building strong community relationships and executing impactful programs.
Overview
11
11
years of professional experience
Work History
Clinical Outreach Specialist
OCD & Anxiety Treatment Centers
06.2024 - Current
Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
Networked across DC/Northern VA to build new connections and make initial contacts with prospects.
Strengthened community partnerships by organizing and attending collaborative events.
Represented organization at industry conferences by manning booths and giving polished presentations.
Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
Enhanced public relations for the organization through effective communication with diverse groups and stakeholders.
Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
Increased referrals by calling on target groups, organizations and professionals.
Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
Enhanced program effectiveness by continuously evaluating outcomes and implementing data-driven improvements.
Facilitated open lines of communication between the organization and the community, fostering strong relationships.
Maintained accurate records of client interactions, progress, and outcomes using CRM software for efficient reporting purposes.
Built and maintained contact and referrals database for leads across the DC/Northern VA territory.
Business Development Manager
The Psychiatric Institute of Washington
05.2023 - 03.2024
Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
Handled research and administrative tasks to support community outreach and program initiatives.
Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
Helped people voluntarily seek Inpatient Psychiatric and Substance Abuse Treatment from all 23 Counties in Maryland.
Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
Admitted patients to services and completed thorough clinical documentation.
Developed growth plans by identifying key clients, key targets and priority service lines.
Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies.
Identified institutions and market sectors with potential for expansion of operations, networking with key partners and individuals to build awareness of company within key demographics.
Helped patients with admissions process and adhered to state and federal laws.
Tracked referral request progress and resolved issues to maintain smooth processing.
Contributed to a positive clinic environment by exhibiting excellent interpersonal skills with patients, families, and coworkers.
Entered confidential patient information and updated electronic records in database.
Managed and obtained insurance authorizations for patient referrals from physicians.
Aided clinical team to support administrative needs for clinical referrals.
Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Business Development Specialist
Btc Technologies
06.2020 - 11.2022
Researched latest trends and conducted market analysis.
Researched potential business opportunities in new and existing markets.
Developed relationships with potential clients to gain momentum for account development opportunities.
Effectively built relationships with both established and potential customers.
Acted as main point of contact in matters relating to client concerns and needs.
Prepared contracts and completed sales with new and existing clients.
Stayed current on company products and services to provide top-notch expertise to customers.
Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.
Met with users, vendors and technicians to determine computing requirements.
Assigned and reviewed work of IT project managers, systems analysts and developers.
Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples.
Added new vendors and products into system and keyed in special shipping codes when needed.
Assistant Director of Business Development
Washington Office Interiors
06.2016 - 05.2020
• Worked as an assistant director of Business Development for a Woman Owned Small Business (WOSB) - specializing in government contract/commercial interiors sales.
Led negotiations with businesses, clients • and vendors.
Diverse responsibilities included: - Created customer database program/CRM; trained sales team on software management - Managed email server, domain and hosting services.
• Provided strategic and business development direction to developing and optimizing marketing, sales and customer relations plans.
• Networked at events and by phone to expand business profits and revenues.
Created database and marketing templates for sales team to market government set aside certifications.
Attended meetings at government/customer sites - Prepared proposals, checked furniture specifications for accuracy.
Audited government proposals to insure GSA pricing compliance.
Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
Brand Ambassador
The New York Times
08.2014 - 05.2015
Introduced sales, promotions and other brand initiatives to gain customer loyalty.
Increased brand awareness through event marketing, demonstrations, sales and brand promotion
Conversed with customers to share information about products and services.
Wrote media alerts and developed social media campaigns to promote The New York Times.
Wrote summaries each week about the sales experience and my efforts to encourage students to purchase subscriptions.
Resolved problems, improved operations and provided exceptional service.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Retail Sales Associate
White House Black Market
12.2013 - 12.2014
Initiated friendly conversation with customers to determine level of assistance required.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Responsibilities included making personal recommendations fo customers and creating tailored solutions to meet their budget and needs - earned top sales representative during first month of employment
Was regularly top ranking sales associate on a daily basis, outperforming veteran sales associates.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments - maintained friendly and professional customer interactions.
Education
Bachelor of Arts - Communications
University of Maryland - College Park
College Park, MD
05-2016
High School Diploma -
Connelly School of The Holy Child
Potomac, MD
06.2012
Skills
Work Planning and Organization
Individual and Community Advocacy
Service Providers Liaising
Community Outreach
Health Service Referrals
Cross-Departmental Agency Collaboration
Abuse and Neglect Reporting
Leading Community Events
CPR and First Aid
Risk Prevention Education
Flexible Schedule
Health Plan Development
Word, PowerPoint & Excel
Account Development
Twitter
Lead Generation
Public Affairs
LinkedIn
Facebook
Instagram
Budgeting
Product & Program knowledge
Business Development Expert
Campaign Development
Closing
CRM
Database and Marketing
Outlook
Government Contracting
Networking
Pricing
Scheduling
Proposals
Sales
Spreadsheets
Communications Management
Adobe Acrobat
General Health Advice
Honest and Ethical
Teamwork and Collaboration
Customer Service
Education and Training
other,other
Timeline
Clinical Outreach Specialist
OCD & Anxiety Treatment Centers
06.2024 - Current
Business Development Manager
The Psychiatric Institute of Washington
05.2023 - 03.2024
Business Development Specialist
Btc Technologies
06.2020 - 11.2022
Assistant Director of Business Development
Washington Office Interiors
06.2016 - 05.2020
Brand Ambassador
The New York Times
08.2014 - 05.2015
Retail Sales Associate
White House Black Market
12.2013 - 12.2014
Bachelor of Arts - Communications
University of Maryland - College Park
High School Diploma -
Connelly School of The Holy Child
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