Taylor Conaway-Adolph
Baltimore
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Traffic Clerk
Lineage Logistics
06.2025 - Current
- Contributed to ongoing process improvement initiatives aimed at enhancing overall operational efficiency within the traffic department.
- Ensured compliance with all regulatory requirements pertaining to domestic and international shipments, avoiding costly fines or delays.
- Streamlined shipping processes for increased timeliness, consistently meeting delivery deadlines.
- Resolved shipping discrepancies swiftly, ensuring prompt resolution and minimal disruptions to operations.
- Assisted in the development of strategic traffic plans, contributing to improved logistics performance.
- Prepared comprehensive reports on logistics performance metrics for review by management, highlighting areas for potential optimization efforts.
Driver
Uber
12.2022 - Current
- Communicate with passengers and transport them to/from desired destinations
- Load/unload vehicle.
- Achieved and maintained a 5-star uber driver rating.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Processor
T. Rowe Price
04.2022 - 12.2022
- Monitored investment fund performance and preparing regular status updates for clients or internal teams.
- Support team projects by gathering data, assisting with presentations, and ensuring deadlines are met.
- Prepared client documents and portfolios.
- Assisted in the preparation of compliance reports, helping with the collection and verification of necessary data.
- Maintained spreadsheets that track client data, investment performance, and internal project progress.
Customer Service Representative
Trans Core, MDTA
03.2021 - 09.2021
- Used MDTA system to conduct cases, disputes, and payments towards customer accounts.
- Open accounts, address customer complaints or technical issues, troubleshooting problems, and offer solutions.
- Handled 30+ calls daily.
- Educated customers on specific account types, discounts, and rates.
- Helped customers place orders, track shipments, and manage any order-related issues.
- Documented the nature of customer issues and solutions provided for future reference or follow-up.
Fulfillment and Quality Associate
Amazon
08.2019 - 10.2020
- Received and processed incoming stock and materials, picking and filling orders from stock.
- Ensured that customer orders and products were consistently received and sorted for outbound processing.
- Maintained productivity flow in relationship to customer demand.
- Picking, packing, and shipping customer orders.
- Sorting packages and placing them in the correct shipping areas.
- Operated warehouse equipment, such as forklifts or pallet jacks.
- Organized stock in a way that optimizes workflow and efficiency.
Receptionist
Glen Meadows Retirement Community
10.2014 - 08.2019
- Filing and organizing documents sorting, storing, and retrieving physical or digital files, ensuring documents are accessible when needed.
- Answering phone calls and emails managing incoming communication, providing information, and directing inquiries to the appropriate department or individual.
- Scheduling appointments and meetings managing calendars, arranging meetings, and coordinating with participants for timing and location.
- Processing mail sorting incoming mail, preparing outgoing mail, and handling packages.
- Prepared reports compiling data and created reports and summaries for management or other departments.
- Managing office supplies ordering and maintaining stock of office materials like stationery, printer ink, or other essential items.
- Maintaining records keeping track of important documents like contracts, agreements, or legal papers.
- Customer service assisting clients or customers, either in person, over the phone, or via email.
- Basic bookkeeping handling invoicing, tracking payments, managing petty cash, or reconciling accounts.
Education
B.S. - Criminal Justice
Coppin State University
12.2021
High School Diploma -
Parkville High School
06.2016
Skills
- Verbal Communication
- Written Communication
- Decision Making
- Conflict Resolution
- Team Leadership
- Time Management
- Customer Support
- Client Retention
- Bookkeeping
- Video Editing
- Creative Problem Solving
- Branding
- Digital Marketing
- Customer service
- Time management
Timeline
Traffic Clerk
Lineage Logistics
06.2025 - Current
Driver
Uber
12.2022 - Current
Processor
T. Rowe Price
04.2022 - 12.2022
Customer Service Representative
Trans Core, MDTA
03.2021 - 09.2021
Fulfillment and Quality Associate
Amazon
08.2019 - 10.2020
Receptionist
Glen Meadows Retirement Community
10.2014 - 08.2019
High School Diploma -
Parkville High School
B.S. - Criminal Justice
Coppin State University
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