Taylor Conaway-Adolph
Baltimore
Summary
Detail oriented professional with experience in billing operations and customer service, skilled in managing invoices, resolving discrepancies, and delivering exceptional client support. Proven ability to handle high volume workloads while maintaining accuracy, efficiency, and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Traffic Clerk
Lineage Logistics
Baltimore, MD
06.2025 - Current
- Handled high-volume customer interactions via phone, email, and in-person while maintaining professionalism and efficiency
- Processed invoices, credit memos, and adjustments while maintaining strict attention to detail and deadlines
- Maintained high customer satisfaction scores (CSAT) and service-level agreement (SLA) compliance through proactive engagement and follow-up
- Enter data into the warehouse management system (WMS) scheduler
- Notify carriers and key team members of pending, no shows and/or unscheduled arrivals
- Prepared comprehensive reports on logistics performance metrics for review by management, highlighting areas for potential optimization efforts.
Driver
Uber
Baltimore
12.2022 - 06.2025
- Communicate with passengers and transport them to/from desired destinations
- Load/unload vehicle.
- Achieved and maintained a 5-star uber driver rating.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Processor
T. Rowe Price
Remote
04.2022 - 12.2022
- Monitored investment fund performance and preparing regular status updates for clients
- Maintained detailed and accurate records of customer interactions using CRM systems
- Consistently exceeded customer service performance metrics, including response time and satisfaction ratings
- Educated customers on products, services, and policies to enhance understanding and reduce repeat issues
- Maintained spreadsheets that track client data, investment performance, and internal project progress.
- Acted as a liaison between customers and internal departments to ensure alignment and seamless issue resolution
Customer Service Representative
Trans Core, MDTA
Remote
03.2021 - 09.2021
- Used MDTA system to conduct cases, disputes, and payments towards customer accounts.
- Open accounts, address customer complaints or technical issues, troubleshooting problems, and offer solutions.
- Handled 30+ calls daily.
- Educated customers on specific account types, discounts, and rates.
- Helped customers place orders, track shipments, and manage any order-related issues.
- Documented the nature of customer issues and solutions provided for future reference or follow-up.
Fulfillment and Quality Associate
Amazon
Baltimore, Maryland
08.2019 - 10.2020
- Received and processed incoming stock and materials, picking and filling orders from stock.
- Ensured that customer orders and products were consistently received and sorted for outbound processing.
- Maintained productivity flow in relationship to customer demand.
- Picking, packing, and shipping customer orders.
- Sorting packages and placing them in the correct shipping areas.
- Operated warehouse equipment, such as forklifts or pallet jacks.
- Organized stock in a way that optimizes workflow and efficiency.
Receptionist
Glen Meadows Retirement Community
Glen Arm, Maryland
10.2014 - 08.2019
- Filing and organizing documents sorting, storing, and retrieving physical or digital files, ensuring documents are accessible when needed.
- Answering phone calls and emails managing incoming communication, providing information, and directing inquiries to the appropriate department or individual.
- Scheduling appointments and meetings managing calendars, arranging meetings, and coordinating with participants for timing and location.
- Processing mail sorting incoming mail, preparing outgoing mail, and handling packages.
- Prepared reports compiling data and created reports and summaries for management or other departments.
- Managing office supplies ordering and maintaining stock of office materials like stationery, printer ink, or other essential items.
- Maintaining records keeping track of important documents like contracts, agreements, or legal papers.
- Customer service assisting clients or customers, either in person, over the phone, or via email.
- Basic bookkeeping handling invoicing, tracking payments, managing petty cash, or reconciling accounts.
Education
Bachelor of Science - Criminal Justice
Coppin State University
Baltimore, MD12-2021
High School Diploma -
Parkville High School
Baltimore, MD06-2016
Skills
- Excellent verbal and written communication skills with the ability to interact with internal and external customers
- Proficient computer skills, including Microsoft Office Suite
- Multitasking abilities to handle high-volume interactions without compromising quality
- Ability to meet performance metrics such as response time, resolution rate, and customer satisfaction
- Adaptability to work in fast-paced environments
Timeline
Traffic Clerk
Lineage Logistics
06.2025 - Current
Driver
Uber
12.2022 - 06.2025
Processor
T. Rowe Price
04.2022 - 12.2022
Customer Service Representative
Trans Core, MDTA
03.2021 - 09.2021
Fulfillment and Quality Associate
Amazon
08.2019 - 10.2020
Receptionist
Glen Meadows Retirement Community
10.2014 - 08.2019
Bachelor of Science - Criminal Justice
Coppin State University
High School Diploma -
Parkville High School