TAYLOR DAVIS
Suitland
Summary
Customer-focused hospitality professional with over four years of experience delivering exceptional service in fast-paced restaurants and hotel environments. Experienced in guest relations, food and beverage service, cash handling, and POS systems. Dependable, personable, and committed to creating positive guest experiences while supporting efficient team operations.
Overview
7
7
years of professional experience
Work History
Server
Knead Hospitality + Design
Washington
03.2024 - Current
- Assisted in training new staff on service protocols and menu details.
- Provided exceptional customer service to enhance guest experiences.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated effectively with guests to address inquiries or concerns.
- Upsold menu items to enhance dining experience and increase sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
Server
Thompson Hospitality
Washington
08.2021 - 01.2024
- Served food and beverages promptly, with focused attention to customer needs.
- Cultivated warm relationships with regular hotel customers.
- Followed health and safety protocols, crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing, and shift-change duties to keep the restaurant working efficiently, and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Sales Associate
Neuhaus
Washington
10.2019 - 05.2020
- Maintained knowledge of product ingredients and sourcing practices.
- Collaborated with team members to ensure efficient inventory management.
- Managed stock replenishment to optimize product availability on the sales floor.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Suitland High School
District Heights, MD05.2019
Skills
- Customer service
- Food and Beverage service
- POS operation and cash handling
- Food safety regulations
- Team collaboration
- Guest engagement
- Sales expertise
- Banquet coordination
Timeline
Server
Knead Hospitality + Design
03.2024 - Current
Server
Thompson Hospitality
08.2021 - 01.2024
Sales Associate
Neuhaus
10.2019 - 05.2020
High School Diploma -
Suitland High School