Taylor Hill
Clinton
Summary
Sales and marketing professional equipped to drive results and foster team collaboration. Skilled in strategic planning, market analysis, and customer relationship management. Adept at adapting to changing needs and delivering impactful campaigns. Known for reliability, communication, and innovative problem-solving in dynamic environments. Utilizing strategic planning to drive sales and enhance client satisfaction.
Overview
13
13
years of professional experience
Work History
Cashier/Sales Specialist
Burlington
12.2021 - Current
- Developed comprehensive product knowledge to effectively promote credit card offerings.
- Increased sales revenue by identifying new client prospects and cultivating strong business relationships.
- Assisted customers with inquiries and provided exceptional service, resulting in a positive environment and feedback from shoppers.
- Resolved customer inquiries efficiently via phone, email, and chat channels.
- Educated clients on benefits and features, enhancing understanding of financial products.
- Resolved customer complaints professionally and in accordance with company policy. Processed payments promptly for customers to exceed productivity standards.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Analyzed customer feedback to identify trends and recommend enhancements.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Strengthened brand reputation by effectively addressing customer inquiries and concerns, ensuring satisfaction at all stages of the buyer journey.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Marketing Assistant / Project Management
Dramatic Solutions Inc.
06.2024 - 12.2024
- Facilitated discussion groups on various topics related to being successful in life (budgeting, job interviews and etiquette).
- Led initiatives to standardize documentation processes, ensuring consistency across departments.
- Assisted in organizing promotional events, ensuring successful execution and attendance.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Streamlined scheduling processes, reducing conflicts and optimizing resource allocation.
- Monitored project budgets, identifying discrepancies and facilitating corrective actions as needed.
- Managed budget tracking processes to ensure accurate reconciliations and reporting.
Selling Associate
Victoria Secret
05.2023 - 08.2023
- Promoted warranty sales, loyalty rewards and more.
- Managed daily, weekly, and monthly inventory and ordering of supplies and stock to meet and exceed sales goals
- Enhanced customer retention rates by following up on purchases, offering support, and recommending future products based on their preferences.
- Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise.
- Conserved and increased customer rapport by providing accurate information, building customer confidence, promoting merchandise and exceeding customers' expectations and needs
- Collaborated with management to develop promotional strategies that increased product visibility and sales volume.
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
Publicity/Marketing Chair
North Carolina Agricultural and Technical State University
05.2024 - 05.2025
- Developed and executed marketing strategies to enhance brand visibility and engagement.
- Facilitated clear communication between artists, management, promoters, and venue staff to guarantee a successful event execution from start to finish.
- Collaborated with cross-functional teams to align messaging and promotional efforts.
- Managed social media platforms, optimizing content for audience growth and interaction.
- Conducted market research to identify trends and inform strategic decision-making.
- Trained junior team members on digital marketing tools and best practices for campaign execution.
- Established partnerships with influencers to expand reach and drive user engagement initiatives.
Church Youth Leader
Body Of Christ Church
01.2013 - Current
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Implemented feedback mechanisms to assess program effectiveness and enhance participant engagement.
- Utilized social media platforms to share updates and announcements, keeping both parents and young members informed about upcoming events.
- Created a safe environment for youth to express their opinions and beliefs.
- Fostered relationships and provided counseling on personal and spiritual issues.
- Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
- Facilitated weekly meetings, fostering open communication and collaboration among participants.
Education
Bachelor of Science - Marketing
North Carolina A&T State University
Greensboro, NC05.2025
Skills
- MS Office Suite
- Customer service
- Time management skill
- Team collaboration
- Sales
- Project Management
- Quick Learner
- Communication & Coordination
- Advertising Support
- Publishing & Promotion Tasks
- Administrative Support
- Adaptable
- Accounting
- Interpersonal
- Training and Development
- Complex Problem Solving
- Management
Affiliations
- The National Council of Negro Women 2023-Present
- The A&T Register- Sales 2023
- NC A&T Fellowship Fellowships Gospel Choir
Timeline
Marketing Assistant / Project Management
Dramatic Solutions Inc.
06.2024 - 12.2024
Publicity/Marketing Chair
North Carolina Agricultural and Technical State University
05.2024 - 05.2025
Selling Associate
Victoria Secret
05.2023 - 08.2023
Cashier/Sales Specialist
Burlington
12.2021 - Current
Church Youth Leader
Body Of Christ Church
01.2013 - Current
Bachelor of Science - Marketing
North Carolina A&T State University