Friendly customer service representative with experience in conflict resolution and program planning. Known for building positive relationships and improving customer experiences through effective communication and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Volunteer
YouthWorks Baltimore Summer Jobs
Baltimore
07.2025 - 08.2025
Assisted youth in developing essential job skills during summer program.
Coordinated daily activities and schedules for participants and staff members.
Engaged with community partners to enhance program offerings and resources.
Customer Service Representative
Walgreens
Baltimore
05.2024 - 07.2024
Assisted customers with inquiries and product selection.
Handled customer complaints with empathy and professionalism.
Answered customer inquiries and provided accurate information regarding products and services.
Provided support during peak hours to enhance customer experience.
Developed strong relationships with customers by providing personalized assistance and support.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Developed positive relationships with customers through friendly interactions.