Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Johnson

Baltimore

Summary

Friendly customer service representative with experience in conflict resolution and program planning. Known for building positive relationships and improving customer experiences through effective communication and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Volunteer

YouthWorks Baltimore Summer Jobs
Baltimore
07.2025 - 08.2025
  • Assisted youth in developing essential job skills during summer program.
  • Coordinated daily activities and schedules for participants and staff members.
  • Engaged with community partners to enhance program offerings and resources.

Customer Service Representative

Walgreens
Baltimore
05.2024 - 07.2024
  • Assisted customers with inquiries and product selection.
  • Handled customer complaints with empathy and professionalism.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided support during peak hours to enhance customer experience.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.

Education

Criminal Justice

Coppin Academy
Baltimore, MD
06-2026

Skills

  • Community engagement
  • Youth development
  • Conflict resolution
  • Customer service
  • Activity coordination
  • Program planning
  • Communication skills
  • Decision-making
  • Time management
  • Friendly and outgoing
  • Problem-solving

Timeline

Volunteer

YouthWorks Baltimore Summer Jobs
07.2025 - 08.2025

Customer Service Representative

Walgreens
05.2024 - 07.2024

Criminal Justice

Coppin Academy
Taylor Johnson