TAYLOR MCDONALD
Hyattsville
Summary
Dynamic, results-driven professional leveraging extensive training and skills in a challenging role that fosters growth and innovation. Committed to making a significant impact on organizational success through strategic contributions and collaborative efforts. Eager to apply expertise to enhance personal development while driving overall company objectives. Passionate about contributing to a forward-thinking team dedicated to excellence and continuous improvement.
Overview
8
8
years of professional experience
Work History
PATIENT/ CUSTOMER RELATIONS
DME & SUPPLIES, LLC
02.2025 - 08.2025
- VERIFY PATIENT & PATIENT FILES ARE ACCURATE WITH INSURANCE ELIGIBILITY, DEMOGRAPHICS, PRESCRIPTIONS, CHART NOTES, NPI OF PHYSICIAN OR DOCTOR
- VERIFY PATIENT DIAGNOSES CODES ON PRESCRIPTION MATCH WITH THE DURABLE MEDICAL EQUIPMENT PRESCRIBED
- GREAT COMMUNICATION WITH PATIENTS THROUGH TELEPHONE & VIA EMAIL
- CREATE INVOICE/SALES ORDER WITH HCPCS CODES
- SUBMIT CLAIMS, PRE-AUTHORIZATIONS & DOCUMENTS THAT SUPPORT PATIENT NEEDS
SAFETY AMBASSADOR
P-CHANGE PROTECTIVE SERVICES (RESIDENTIAL SITE)
06.2024 - 02.2025
- MAINTAIN A SECURE & SAFE PATROL
- SECURE ALL ENTRANCE/EXITS
- CONDUCT A SIG-18(PATROL) OF EACH BUILDING
- UPDATE FEED WITH CCTV CAMERAS EVERY HOUR
- AUTHORIZED TO ASSIST IN RESIDENTIAL LOCKOUTS & WELLNESS CHECKS
- MAINTAIN SAFETY OF RESIDENTS & LEASING OFFICE
- I.D CHECKS FOR ALL NONRESIDENT & AUTHORIZATION TO GAIN ACCESS TO RESIDENTS
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
SAQOYAH’S BEATY BAR
- CHECK & PROCESS INVENTORY
- ENGAGE & CONFIRM WITH CLIENTS ABOUT APPOINTMENTS & POTENTIAL SERVICES
- PROCESS DOCUMENTS REGARDING TOURS FOR SUITE RENTALS, RENTAL LEASE FORMS, DEPOSITS, CONTACT INFORMATION, CONTRACTS WITH OTHER BUSINESSES, CLIENT CONTACT LIST
- MARKETING CONTENT CREATOR
- RESPONSIBLE FOR DELIVERING INVENTORY THROUGH SHIPPING & LOCAL PICKUP
- MAINTAIN SUITE ORGANIZATION & PROPER SANITARY SYSTEM
- MAINTAIN FRONT DESK ORGANIZATION
SERVER/ HOST
MIKE’S “AMERICAN’ GRILL
12.2022 - 02.2024
- PROVIDE THE BEST GUEST SERVICE
- 30 SECOND GREET
- PROVIDE THE MOST EXCELLENT TIME MANAGEMENT & TEAM SERVICE
- GREET EACH GUEST WITH A WELCOMING SMILE
- GUIDE GUEST TO DESIGNATED TABLE
- CONSISTENCY WITH KEEPING TABLES UPDATED AND AVAILABLE IN SYSTEM
CASHIER
GOLDIE’S RESTAURANT
Baltimore, MD
01.2021 - 12.2021
- TAKE CUSTOMER’S ORDERS AT THE COUNTER
- RECEIVE PAYMENTS AND PRESENT CHANGE TO CUSTOMERS
- PACK FOOD ITEMS, MAKE COFFEE, AND FILL BEVERAGES
- FUNCTION AS THE HOST/HOSTESS OF THE RESTAURANT
- MAINTAINED THE OVERALL APPEARANCE AND CLEANLINESS OF THE RESTAURANT FRONT AREA
- Other duties as assigned
FREIGHT CHECKER/RUNNER
HALSTEAD INTERNATIONAL
Rincon, GA
05.2019 - 01.2020
- PROCESSED, CHECKED, AND EVALUATED FREIGHTS (CHECKED AND COUNTED ALL PRODUCTS)
- PROCESSED AND PRINTED SHIPPING LABELS AND BILLING LADINGS
- ENTERED ALL DATA INTO THE PROCESSING SYSTEM
- OTHER DUTIES AS ASSIGNED
CLERK, PRODUCTION WORKER & ORIENTATION INSTRUCTOR
CAPSTONE LOGISTICS
Pooler, GA
08.2018 - 05.2019
- CONFIRMED EMPLOYEES PAY AND HOURS WORKED
- INSTRUCTED NEW EMPLOYEES BASED ON HIRED POSITION
- AID IN ORIENTATION; EXPLAINING THINGS LIKE PAY RATES, SAFETY INSTRUCTIONS AND ATTENDANCES POLICY
- PROCESSED FREIGHT WHEN NEEDED, MEETING REQUIREMENTS OF 70 CARTONS PER HOUR
- OTHER DUTIES AS ASSIGNED
CASHIER/WAITRESS
KOBE HIBACHI & SUSHI
Pooler, GA
01.2018 - 08.2018
- TOOK ORDERS AND SERVED FOOD AND BEVERAGES TO GUEST
- PROVIDED EXCELLENT CUSTOMER SERVICES TO ALL GUEST (CHECKED ON GUEST PERIODICALLY)
- CORRECTED PROBLEMS AND ISSUES WHEN NEEDED
- CLEANED AND MAINTAINED TABLES AS WELL AS RESTOCKED AND REFILLED INVENTORY
Education
Graduate Certificate - Medical Billing & Coding
Penn Foster
02-2025
Cosmetology
Aveda Institute
07.2022
High School Diploma - undefined
Penn Foster
01.2018
Skills
- Strong Work Ethic
- Proficient in Microsoft Office
- Time Management
- Fast learner
- Good Problem-Solving Skills
- Good Communication Skills
- Great Multitasking Skills
- Strong Attention to details
Timeline
PATIENT/ CUSTOMER RELATIONS
DME & SUPPLIES, LLC
02.2025 - 08.2025
SAFETY AMBASSADOR
P-CHANGE PROTECTIVE SERVICES (RESIDENTIAL SITE)
06.2024 - 02.2025
SERVER/ HOST
MIKE’S “AMERICAN’ GRILL
12.2022 - 02.2024
CASHIER
GOLDIE’S RESTAURANT
01.2021 - 12.2021
FREIGHT CHECKER/RUNNER
HALSTEAD INTERNATIONAL
05.2019 - 01.2020
CLERK, PRODUCTION WORKER & ORIENTATION INSTRUCTOR
CAPSTONE LOGISTICS
08.2018 - 05.2019
CASHIER/WAITRESS
KOBE HIBACHI & SUSHI
01.2018 - 08.2018
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
SAQOYAH’S BEATY BAR
Cosmetology
Aveda Institute
High School Diploma - undefined
Penn Foster
Graduate Certificate - Medical Billing & Coding
Penn Foster