Taylor Mernick
Baltimore
Summary
Dynamic professional with a proven track record at MedStar Health, adept in patient registration and insurance verification, showcasing strong organization and exceptional customer service skills. Excelled in enhancing patient satisfaction and streamlining appointment processes, significantly improving operational efficiency. Expert in medical billing and coding, committed to maintaining patient confidentiality and fostering positive relationships.
Overview
14
14
years of professional experience
Work History
Patient Services Coordinator
MedStar Health
11.2020 - Current
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected time of service payments and issued receipts.
- Contacted insurance company to verify patient coverage before visit.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collected patient co-pay and issued receipt to confirm payment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Verified patient's insurance eligibility and benefits coverage.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Engaged with patients to provide critical information.
- Verified patient insurance eligibility and entered patient information into system.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
Sales Associate
Sally Beauty Holdings Inc.
06.2013 - 12.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Float Administrative Coordinator
ATI PHYSICAL THERAPY
07.2018 - 09.2020
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Kept high average of performance evaluations.
- Referred past due payments to collections department.
- Entered details into accounts and tracked payments.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Billed patients using ICD-10/9 codes
- Billed work compensation patients
- Familiar with FCE and ICD 10 coding
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Audited and corrected billing and posting documents for accuracy.
Sales Agent
Comcast, Xfinity
05.2014 - 06.2016
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of [Type] products or services to promote sales.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Associate
American Eagle Outfitters, Inc
09.2012 - 10.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
Cashier
Mcdonalds
06.2011 - 06.2012
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
PERRY HALL HIGH SCHOOL
Perry Hall, MD06-2012
Skills
- Patient confidentiality
- Strong organization
- Follow-up care coordination
- Patient registration
- Appointment scheduling
- Insurance verification
- Registration management
- Medical billing
- EMR
- Policy understanding
- Flexible schedule
- Fee collection
- Money handling
- Referral coordination
- Medical coding
- Customer follow-up
- Medical terminology
- IDX
- ICD-10
- Billing codes
- ICD-10 coding
- Insurance collections
- Insurance claims processing
- Commercial and private insurance
- Great at multitasking
Timeline
Patient Services Coordinator
MedStar Health
11.2020 - Current
Float Administrative Coordinator
ATI PHYSICAL THERAPY
07.2018 - 09.2020
Sales Agent
Comcast, Xfinity
05.2014 - 06.2016
Sales Associate
Sally Beauty Holdings Inc.
06.2013 - 12.2021
Sales Associate
American Eagle Outfitters, Inc
09.2012 - 10.2013
Cashier
Mcdonalds
06.2011 - 06.2012
High School Diploma -
PERRY HALL HIGH SCHOOL
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