Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Montgomery

Fort Washington

Summary

Dynamic and detail-oriented professional with extensive customer service experience at TopGolf. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Skilled in payment processing and check-in coordination, consistently contributing to team success and building lasting client relationships. Flexible and dedicated, ready to excel in fast-paced environments.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

TopGolf
07.2023 - Current
  • Assisted guests with variety of services and local attraction information.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Scheduled and confirmed restaurant reservations for guests.

Sales Associate

H&M Retail
09.2024 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.

Team Member

Slim Chickens
08.2022 - 08.2023
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Friendly High School
10000 Allentown Rd Fort Washington, MD 20744 Unit
05-2025

Skills

  • Check-in coordination
  • Shift change management
  • Concierge support
  • Customer service
  • Flexible schedule
  • Payment processing
  • Guest accommodations
  • Computer skills
  • Cash handling experience
  • Documentation and reporting
  • Detail-oriented

Timeline

Sales Associate

H&M Retail
09.2024 - 03.2025

Guest Service Representative

TopGolf
07.2023 - Current

Team Member

Slim Chickens
08.2022 - 08.2023

High School Diploma -

Friendly High School

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Taylor Montgomery