Taylor Montgomery
3107 Kingsway Rd
Summary
Dynamic Office Administrator with a proven track record at TopGolf, excelling in document management and customer service. Expertly coordinated events and streamlined operations, enhancing team productivity. Recognized for developing effective training materials and fostering strong relationships, ensuring high satisfaction and loyalty among guests and staff alike.
Developed strong organizational and multitasking abilities in fast-paced office environment. Skilled in managing schedules, coordinating meetings, and handling communications. Seeking to transition into new field, leveraging transferable skills to contribute effectively in diverse settings.
Overview
4
4
years of professional experience
Work History
Office Administrator
TopGolf
6400 Clipper Way Oxon Hill, MD 20745 United State
07.2025 - Current
- Coordinated office communications and maintained organized documentation systems.
- Managed scheduling and logistics for meetings and events, ensuring seamless operations.
- Assisted in onboarding new employees, providing necessary training resources and support.
- Developed standard operating procedures to improve task consistency and accuracy among staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Guest Services Receptionist
TopGolf
6400 Clipper Way Oxon Hill, MD 20745 United State
07.2024 - 2025
- Managed reservation systems, streamlining check-in processes for efficiency.
- Responded to guest inquiries, providing timely information on services and amenities.
- Assisted in scheduling events, ensuring seamless planning and execution for guests.
- Trained new staff on guest service protocols and operational procedures for consistency.
- Handled high-pressure situations with professionalism, resolving guest complaints diplomatically and maintaining customer loyalty.
- Greeted and assisted guests, ensuring positive experiences upon arrival.
Team Leader
Slim Chickens
10200 Martin Luther King Jr Hwy Lanham, MD 20720
07.2022 - 2023
- Led daily operations to ensure optimal team performance and adherence to service standards.
- Monitored inventory levels, coordinating with suppliers for timely restocking of essential items.
- Developed training materials that improved onboarding experience for new staff members.
- Resolved customer complaints effectively, ensuring high satisfaction and loyalty rates.
- Trained and mentored team members on best practices for food preparation and customer service.
- Collaborated with management to strategize promotional activities, boosting customer engagement.
Education
High School Diploma -
Friendly High School
10000 Allentown Rd Fort Washington, MD 20744 UnitSkills
- Verbal communication
- Document management
- Telephone reception
- Customer relationship management (CRM)
- Scheduling appointments
- File maintenance
- Business administration
- Managing office supply inventory
- Event coordination
- Meeting coordination
- Expert in software
- Typing number words per minute
- Customer service
- Team leadership
- Staff training
- Multitasking
- Problem-solving abilities
- Microsoft office
- Team management
Timeline
Office Administrator
TopGolf
07.2025 - Current
Guest Services Receptionist
TopGolf
07.2024 - 2025
Team Leader
Slim Chickens
07.2022 - 2023
High School Diploma -
Friendly High School