Taylor Stevenson
Baltimore
Summary
A compassionate esthetician that is a driven entrepreneur with over fifteen years of experience across luxury spa environments and service-based industries. Professionally trained at Cortiva Institute of Massage & Skincare and licensed in the State of Maryland, she brings a balance of clinical knowledge, artistry, and guest-centered care to every experience. As the founder of Obsidian Radiance Oasis, LLC, she is known for her integrity, attention to detail, and commitment to skin health education. Combining marketing and graphic design skills acquired from her bachelors of fine arts degree from Virginia Commonwealth University. A natural leader and self-starter, she excels in building meaningful client relationships, managing operations, and creating elevated wellness experiences rooted in both science and intention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Esthetician
Maryland Live! Casino & Hotel
08.2024 - Current
- Deliver luxury skincare services within a high-volume, hospitality-driven environment, consistently meeting brand standards for guest satisfaction and service quality.
- Collaborate with spa leadership to support daily operations, guest flow, and service execution in a fast-paced, revenue-focused setting.
- Contribute to client retention and repeat visitation through personalized service delivery and strong consultative communication. Maintaining a 83% rebooking rate and a 57% fill rate.
- In my first year of employment I generated $10k in net product sales and $108k in net service sales.
- Develop the standard operation procedures of esthetic services.
Founder & CEO / Lead Esthetician
Obsidian Radiance Oasis, LLC
03.2022 - Current
- Founded and scaled a private esthetics practice, overseeing end-to-end business operations, including service design, pricing strategy, scheduling, client acquisition, and brand development.
- Manage financial operations, vendor relationships, inventory procurement, and operational budgeting to ensure sustainable growth. Achieving $5k in net sales annually for three years.
- Developed client retention strategies resulting in repeat business and long-term customer relationships.
- Established brand positioning and marketing initiatives leveraging digital platforms and referral partnerships.
- Serve as the primary decision-maker, balancing creative vision with operational execution and accountability.
Founder & CEO / Lead Esthetician
Obsidian Radiance Oasis, LLC
03.2022 - Current
- Founded and scaled a private esthetics practice, overseeing end-to-end business operations, including service design, pricing strategy, scheduling, client acquisition, and brand development.
- Manage financial operations, vendor relationships, inventory procurement, and operational budgeting to ensure sustainable growth. Achieving $5k in net sales annually for three years.
- Developed client retention strategies resulting in repeat business and long-term customer relationships.
- Established brand positioning and marketing initiatives leveraging digital platforms and referral partnerships.
- Serve as the primary decision-maker, balancing creative vision with operational execution and accountability.
Department Lead
Old Navy, LLC
04.2021 - 07.2024
- Led daily operations for a high-volume retail department, supervising staff, managing scheduling, and ensuring performance alignment with corporate KPIs.
- Drove sales performance through visual merchandising execution, staff coaching, and customer engagement strategies.
- Maintained accountability for inventory accuracy, loss prevention, and operational compliance.
- Acted as a leadership liaison between associates and management, reinforcing brand standards and operational priorities.
Department Lead
Old Navy, LLC
04.2021 - 07.2024
- Led daily operations for a high-volume retail department, supervising staff, managing scheduling, and ensuring performance alignment with corporate KPIs.
- Drove sales performance through visual merchandising execution, staff coaching, and customer engagement strategies.
- Maintained accountability for inventory accuracy, loss prevention, and operational compliance.
- Acted as a leadership liaison between associates and management, reinforcing brand standards and operational priorities.
Esthetician
Ojas Massage & Skincare
05.2021 - 05.2024
- Provided customized skincare services while supporting spa operational goals, including client satisfaction, retention, and service consistency. Retention rate 90% and 98% fill rate.
- Partnered with spa leadership to uphold service protocols, brand standards, and guest experience benchmarks.
Esthetician
Ojas Massage & Skincare
05.2021 - 05.2024
- Provided customized skincare services while supporting spa operational goals, including client satisfaction, retention, and service consistency. Retention rate 90% and 98% fill rate.
- Partnered with spa leadership to uphold service protocols, brand standards, and guest experience benchmarks.
Front Desk & Wellness Partner
Ojas Massage & Skincare
10.2020 - 04.2021
- Managed front-of-house operations including scheduling, client intake, payment processing, and guest experience coordination.
- Supported operational efficiency by optimizing appointment flow and ensuring seamless communication between service providers and guests.
Front Desk & Wellness Partner
Ojas Massage & Skincare
10.2020 - 04.2021
- Managed front-of-house operations including scheduling, client intake, payment processing, and guest experience coordination.
- Supported operational efficiency by optimizing appointment flow and ensuring seamless communication between service providers and guests.
Key Holder
Gap Inc.
04.2019 - 10.2020
- Supported store-level operations, including staff supervision, opening/closing procedures, and daily sales performance.
- Assisted in talent development, coaching, and performance management in alignment with corporate objectives.
- Played a key role in driving customer satisfaction and operational excellence within a high-traffic retail environment. Achieving 82% customer satisfaction rate within the clearance department, an increase of 16%.
Assistant Manager
Gap Inc.
08.2016 - 10.2018
- Developed and implemented monthly visual merchandising standards to drive sales performance and customer engagement.
- Analyzed market trends daily to inform inventory decisions and maximize product assortment effectiveness.
- Trained and mentored staff of 32 on best practices in merchandising and customer service excellence.
Assistant Manager
Gap Inc.
08.2016 - 10.2018
- Developed and implemented monthly visual merchandising standards to drive sales performance and customer engagement.
- Analyzed market trends daily to inform inventory decisions and maximize product assortment effectiveness.
- Trained and mentored staff of 32 on best practices in merchandising and customer service excellence.
Sales Associate
Old Navy, LLC
04.2011 - 07.2016
- Built a strong foundation in customer engagement, sales execution, and brand representation in fast-paced retail environments.
Sales Associate
Old Navy, LLC
04.2011 - 07.2016
- Built a strong foundation in customer engagement, sales execution, and brand representation in fast-paced retail environments.
Education
Esthetician Certification - Anatomy & Physiology, Spa Management
Cortiva Institute of Massage & Skincare
Linthicum Heights, MD02.2020
Bachelor of Arts - Photography & Film
Virginia Commonwealth University
Richmond, VA05.2016
Skills
- Luxury customer service & client consultations
- Advanced facial massage
- Extractions & deep pore cleansing
- Superficial peel & jelly-mask application
- Body polish & foot detox
- Facial, underarm, legs, and arms depilatory
- Spa retail sales
- Marketing & graphic design
- Management
- Training & development
- Time management
Certification
- Oncology-trained esthetician, Life-changing Solutions - 2024
- Advanced HydraFacialist, Hydrafacial- 2024
Timeline
Esthetician
Maryland Live! Casino & Hotel
08.2024 - Current
Founder & CEO / Lead Esthetician
Obsidian Radiance Oasis, LLC
03.2022 - Current
Founder & CEO / Lead Esthetician
Obsidian Radiance Oasis, LLC
03.2022 - Current
Esthetician
Ojas Massage & Skincare
05.2021 - 05.2024
Esthetician
Ojas Massage & Skincare
05.2021 - 05.2024
Department Lead
Old Navy, LLC
04.2021 - 07.2024
Department Lead
Old Navy, LLC
04.2021 - 07.2024
Front Desk & Wellness Partner
Ojas Massage & Skincare
10.2020 - 04.2021
Front Desk & Wellness Partner
Ojas Massage & Skincare
10.2020 - 04.2021
Key Holder
Gap Inc.
04.2019 - 10.2020
Assistant Manager
Gap Inc.
08.2016 - 10.2018
Assistant Manager
Gap Inc.
08.2016 - 10.2018
Sales Associate
Old Navy, LLC
04.2011 - 07.2016
Sales Associate
Old Navy, LLC
04.2011 - 07.2016
Esthetician Certification - Anatomy & Physiology, Spa Management
Cortiva Institute of Massage & Skincare
Bachelor of Arts - Photography & Film
Virginia Commonwealth University