Tchindro Sossa
SILVER SPRING
Summary
Proven leader and strategic thinker, excelled at Chaac-Foods as Assistant Manager, enhancing customer relations and driving business improvements. Leveraged skills in business development and staff training to exceed performance goals, significantly reducing waste while fostering a culture of success and operational excellence. Achieved notable repeat business through exceptional service and strategic decision-making.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Maneger
Chaac -Foods
11.2016 - 05.2024
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science - Computer Engineering
UNIVERSITY At Discrit of Columbia
4200 Connecticut NW ,Washington 2000806-2026
Associate of Applied Science - Computer Engineering
Montgomery College
Rockville, MD09-2024
Skills
- Staff training and development
- Customer relationship management (CRM)
- Employee scheduling
- Graphic and media design
- Succession planning
- Compliance
- Business development
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- summer workshop at udc sponsored by DOD about the microcontroller . we built the robot which is able to pick up the ball from one location to precise location .
- Build small app during software engineering class
Certification
CompTIA Security plus, aw
- CompTIA Security+ Certification – Computing Technology Industry Association.aws certification
Languages
English, french
Full Professional
Timeline
Assistant Maneger
Chaac -Foods
11.2016 - 05.2024
Bachelor of Science - Computer Engineering
UNIVERSITY At Discrit of Columbia
Associate of Applied Science - Computer Engineering
Montgomery College
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