Tebarek A. Waktola
Germantown
Summary
Experienced financial services professional with 8+ years in business development, relationship management, and banking operations. Track record of surpassing sales goals, providing top-notch member service, and promoting financial literacy. Skilled in building trust, cross-selling solutions, and tailoring products to meet member needs. Dedicated to driving institutional growth and improving member satisfaction through effective collaboration.
Overview
11
11
years of professional experience
Work History
Business Development Officer
NIH Federal Credit Union
05.2023 - Current
- - Developed and reinforced member relationships through proactive service and tailored financial guidance.
- - Successfully opened and managed new accounts while ensuring compliance with federal regulations and credit union policies.
- - Consistently exceeded monthly and quarterly sales and referral benchmarks.
- - Supported marketing initiatives aimed at increasing awareness of financial education programs and available service offerings.
Business Development Coordinator
NIH Federal Credit Union
03.2019 - 05.2023
- - Orchestrated community engagement events and on-site activities to bolster brand presence and expand membership at partner healthcare facilities.
- - Provided direction to new and prospective members in selecting products that align with their financial objectives.
- - Monitored and conducted follow-ups with prospects to enhance conversion rates and facilitate member acquisition.
Business Development Assistant
NIH Federal Credit Union
02.2016 - 03.2019
- - Actively recruited new members through community outreach initiatives, tabling events, and workshops.
- - Delivered financial education regarding credit union products and services to prospective members.
- - Contributed to the achievement of monthly cross-sell and membership growth targets through personalized service.
Teller
NIH Federal Credit Union
02.2016 - 08.2017
- - Executed daily banking operations, including deposits, withdrawals, and account servicing.
- - Maintained precision in cash handling and ensured strict adherence to fraud prevention protocols.
- - Identified and referred members to appropriate financial products based on their specific needs and goals.
Crew Member / Cashier
Trader Joe’s
03.2014 - 02.2016
- - Delivered exemplary customer service and ensured a welcoming store environment.
- - Operated point-of-sale systems, processed returns, and upheld accurate stock rotation.
- - Frequently acknowledged for teamwork, enthusiasm, and extensive product knowledge.
Human Resources Intern
American Federation of Government Employees (AFGE)
06.2014 - 09.2014
- - Supported HR operations for over 270 employees and more than 120 retirees, managing their benefits, records, and documentation effectively.
- - Coordinated onboarding materials, processed new hire paperwork, and maintained accurate filing systems.
- - Collaborated with Member Services to enhance employee support and streamline HR procedures.
Education
Bachelor of Science - Marketing
Strayer University
05.2024
Business Administration Coursework
Hood College
01.2009
Skills
- Member Relationship Management
- Cross-Selling Financial Products
- Account Opening and Teller Operations
- Sales and Referral Performance
- Financial Compliance and Security
- Community Engagement and Outreach
- Event Planning and Coordination
- Customer Experience Excellence
Accomplishments
- Created membership base expanded significantly through a strategic partnership with the Ethiopian Chamber of Commerce, facilitating collaborations with over 500 businesses, both large and small, within the markets of Washington, DC, Maryland, and Virginia. This initiative partnership not only enhances community engagement but also broadens our market presence and influence in the region.
Languages
Amharic (Ethiopian)
Native or Bilingual
Timeline
Business Development Officer
NIH Federal Credit Union
05.2023 - Current
Business Development Coordinator
NIH Federal Credit Union
03.2019 - 05.2023
Business Development Assistant
NIH Federal Credit Union
02.2016 - 03.2019
Teller
NIH Federal Credit Union
02.2016 - 08.2017
Human Resources Intern
American Federation of Government Employees (AFGE)
06.2014 - 09.2014
Crew Member / Cashier
Trader Joe’s
03.2014 - 02.2016
Business Administration Coursework
Hood College
Bachelor of Science - Marketing
Strayer University
Awards
NIH Federal Credit Union, Top Referral Performer — January 2025, Top Referral Performer — February 2025, Top Referral Performer — March 2025
Excellence Certificate of Achievement refer life performer 3 Concective Month Jan Feb March
I was honored to receive a recognition certificate from the Ethiopian Chamber of Commerce for facilitating a partnership between the National Institutes of Health Federal Credit Union (NIHFCU) and the Chamber. Furthermore, I was presented with a Certificate of Excellence in acknowledgment of my accomplishment in generating referrals for new account openings over a consecutive three-month period: January, February, and March 2025.
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