Rebecca Ularam Thliza
Beltsville
Summary
Dynamic professional with extensive experience at multiple organization, excelling in program management and community engagement. Proficient in Microsoft Excel and skilled in cross-cultural communication, I have successfully facilitated decision-making opportunities, ensured dignity of risk while promoted independence and safety for individuals served.
Overview
16
16
years of professional experience
Work History
Direct Support Professional
Makom
Rockville
03.2026 - Current
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
- Empowered patients to enhance their independence by teaching proper use of canes or walkers, adaptive utensils for eating, and techniques for personal hygiene.
- Monitor people supported condition by observing physical and mental condition, intake and output, and exercise.
- Supported individuals by providing housekeeping, laundry, shopping for food and household needs, preparing and serving meals and snacks, and running errands to ensure a clean and comfortable living environment.
- Guided family members in caring for patients by demonstrating safe lifting, turning, and repositioning techniques, and providing advice on nutrition and household cleanliness.
- Completed required documentation accurately.
- Attends all meetings, in-service trainings, and monthly supervisions as required by supervisor.
- Works cooperatively with the individual's family members and caregivers.
Monitors Direct Support Professional
The ARC of Montgomery
Rockville
01.2017 - Current
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
- Taught patients to use mobility aids, special utensils, and personal hygiene techniques, promoting independence and self-care.
- Supported patients through housekeeping, laundry services, grocery shopping, meal preparation and serving, and running errands, ensuring a clean and safe living environment.
- Educated family members on safe patient handling techniques and provided guidance on nutrition and housekeeping, enhancing overall care quality.
- Completed various paperwork to ensure accurate documentation of patient care.
- Attended all meetings, in-service training, and monthly supervisions.
- Works cooperatively with the individual’s family members and caregivers.
Home Health Aide
Lifeline Inc
Washington
01.2017 - Current
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
- Supported patients with housekeeping, laundry, grocery shopping, meal preparation and serving, and running errands to maintain a clean and functional living environment.
- Collaborated with family members and caregivers to ensure consistent and compassionate care for the patient.
- Educated family members on safe patient handling techniques, nutrition, and hygiene practices to enhance patient care and support family involvement.
- Completed patient documentation accurately, ensuring thorough record-keeping.
Program Manager 1
The ARC of Montgomery
Rockville
01.2019 - 01.2026
- Led program management initiatives, aligning projects with organizational goals and enhancing overall program effectiveness.
- Acted as primary liaison with families and external agencies (e.g., day programs, healthcare providers).
- Facilitated decision-making processes, promoting dignity of risk while implementing necessary safeguards for individuals.
- Promoted inclusive interactions and supported community engagement for individuals served.
- Contributed to Person Centered Planning (PCP) and supported individuals in setting goals and tracking progress.
- Managed medication administration and medical supplies per MTTP guidelines.
- Coordinated medical appointments with MAT, ensuring timely follow-up on nursing reviews to support individual health needs.
- Oversaw personal funds and voucher processes, ensuring financial integrity and access to essentials.
- Reconciled personal spending accounts monthly (True Link or equivalent).
- Maintained a clean, safe, and compliant home environment per OHCQ standards.
- Ensured safe and reliable transportation for individuals.
- Responded to emergencies and reported environmental concerns with appropriate follow-up.
- Facilitated cross-cultural communication to promote understanding among diverse groups.
- Provided customer service to address inquiries and resolve issues effectively.
- Supported independence in communication, daily living, and social relationship development.
- Oversaw documentation including MARs, fire drills, health logs, and incident reports in CIMS.
Home Health Aide
Universal Home Healthcare
Washington
01.2017 - 01.2019
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
- Supported patients with housekeeping, laundry, grocery shopping, meal preparation, and errands to maintain a clean and nutritious living environment.
- Educated family members on safe patient handling techniques and provided guidance on nutrition and hygiene to promote patient well-being.
- Collaborated with family members and caregivers to ensure comprehensive care and support for patient needs.
- Completed required paperwork for patient documentation consistently.
Paraprofessional (Special Education)
Martin Luther King Middle School
Beltsville
01.2010 - 01.2017
- Modified teaching methods to address unique needs of students with mild or moderate disabilities, promoting individualized learning.
- Supported children and adolescents in developing academic, behavioral, and social skills to enhance understanding of curriculum.
- Coordinated individual lessons and provided homework and exam support to help students overcome learning difficulties.
- Collaborated with general education teachers and parents or guardians to regularly assess each student’s progress.
- Provided curriculum support systems for students, teachers, and administrators.
- Participated in several professional development to learn new instructional strategies.
- Facilitated numerous staff meetings and wrote reports.
Reservation Agent/Driver
Super Shuttle Transport Services
01.2011 - 01.2016
- Delivered professional customer service to clients while scheduling and dispatching drivers efficiently.
- Answered client calls to promptly schedule transit services.
- Maintained accurate records and logs of calls to effectively schedule transit services and manage driver dispatch, cancellations, and no-shows.
- Sell tickets to clients and issue correct change and receipts.
- Organizes the passengers based on their destinations and announces the arrival of buses.
- Prepared reports on all activities during shift.
Customer Service Supervisor
TJ Max
Hanover
01.2010 - 01.2013
- Coordinated cashier coverage and managed customer flow to enhance service efficiency.
- Trained associates on customer service and company standards, policies, and procedures.
- Monitored and validated returns, exchanges, check authorizations, voids, and other transactions.
- Facilitated communication of promotions and company updates to the management team.
- Performed tasks assigned by manager to support operations.
- Provided adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths, applying restraints.
Sales Associate
Lane Bryant Outlet
Hanover
01.2010 - 01.2011
- Processed credit card sales while addressing individual customer needs to facilitate informed merchandise selection and purchase decisions.
- Utilized and adhered to merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store.
- Utilized monthly updates and communication books to ensure adherence to Company merchandise presentation standards.
- Supported fitting room recovery and managed sales floor returns to maintain compliance with merchandising standards.
- Assisted in the maintenance of Company stockroom capacity and organizational guidelines by following best practices.
Education
General Studies -
Prince George’s Community College
MD01-2019
Bachelor of Science - Business Administration
Ahmadu Bello University
Zaria, Nigeria08-2010
Skills
- Client advocacy
- Interpersonal communication
- Cross-cultural communication
- Microsoft Excel
- Microsoft Excel
- Microsoft PowerPoint
- Cross-cultural communication
References
Strong references will be available on request.
Timeline
Direct Support Professional
Makom
03.2026 - Current
Program Manager 1
The ARC of Montgomery
01.2019 - 01.2026
Monitors Direct Support Professional
The ARC of Montgomery
01.2017 - Current
Home Health Aide
Lifeline Inc
01.2017 - Current
Home Health Aide
Universal Home Healthcare
01.2017 - 01.2019
Reservation Agent/Driver
Super Shuttle Transport Services
01.2011 - 01.2016
Paraprofessional (Special Education)
Martin Luther King Middle School
01.2010 - 01.2017
Customer Service Supervisor
TJ Max
01.2010 - 01.2013
Sales Associate
Lane Bryant Outlet
01.2010 - 01.2011
General Studies -
Prince George’s Community College
Bachelor of Science - Business Administration
Ahmadu Bello University