Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tehya Harbaugh

Westminster

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Anne Arundel Dermatology Association
03.2025 - Current
  • Greeted and assisted patients, ensuring a welcoming front desk environment.
  • Managed appointment scheduling using electronic health record systems.
  • Processed patient intake forms and maintained accurate records for compliance.
  • Answered multi-line phone system effectively, addressing inquiries promptly.
  • Coordinated with medical staff to streamline patient flow and reduce wait times.
  • Handled billing inquiries and facilitated payment processing for services rendered.
  • Adapted quickly to new software tools, improving efficiency in office operations.
  • Scheduled, coordinated and confirmed appointments and meetings.

ER Registrar

Carroll Hospital Center
11.2023 - 03.2025
  • Registered patient information accurately using hospital systems.
  • Coordinated communication between medical staff and patients efficiently.
  • Processed insurance verifications and authorizations promptly.
  • Assisted in managing patient flow within the emergency department.
  • Ensured confidentiality of sensitive patient data consistently.
  • Adapted quickly to fast-paced, high-pressure environment.
  • Supported billing processes through accurate data entry.
  • Reviewed and updated emergency room protocols regularly, ensuring compliance with changing industry standards and guidelines.
  • Participated in regular continuing education courses to stay current on healthcare industry trends and maintain professional knowledge.

Cashier

Home Depot
02.2022 - 11.2023
  • Processed customer transactions accurately and efficiently using POS systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Managed cash register, ensuring balanced cash drawers at end of shifts.
  • Maintained cleanliness and organization of checkout area to promote safety.
  • Handled customer complaints professionally, contributing to positive store atmosphere.
  • Trained new cashiers on procedures and best practices for efficiency.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Sales Associate

Zumiez
07.2021 - 02.2022
  • Engaged customers through effective product knowledge and personalized service.
  • Processed transactions accurately using point-of-sale systems to enhance customer experience.
  • Assisted with inventory management, ensuring stock levels met demand efficiently.
  • Collaborated with team members to achieve sales targets and promote new products.
  • Trained new staff on operational procedures and company policies for consistent performance.
  • Monitored store displays and merchandising standards to attract customers effectively.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Dicks Sporing Goods
07.2021 - 01.2022
  • Resolved customer inquiries and complaints promptly to maintain satisfaction and loyalty.
  • Implemented feedback mechanisms to improve service delivery and operational efficiency.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Bachelor of Arts - Foreign Languages And Literatures

Towson University
Baltimore, MD
05-2024

Associate of Arts - Spanish Language And Literature

McDaniel College
Westminster, MD
01-2022

High School Diploma -

Quince Orchard High School
Gaithersburg, MD
05-2019

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Administrative skills
  • Verbal and written communication
  • Office organization
  • File organization
  • Front office management
  • Sensitive information handling
  • Skilled in Microsoft
  • Appointment scheduling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Anne Arundel Dermatology Association
03.2025 - Current

ER Registrar

Carroll Hospital Center
11.2023 - 03.2025

Cashier

Home Depot
02.2022 - 11.2023

Sales Associate

Zumiez
07.2021 - 02.2022

Sales Associate

Dicks Sporing Goods
07.2021 - 01.2022

Bachelor of Arts - Foreign Languages And Literatures

Towson University

Associate of Arts - Spanish Language And Literature

McDaniel College

High School Diploma -

Quince Orchard High School

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Tehya Harbaugh