Summary

Overview

Work History

Education

Skills

Languages

Timeline

Teliksew Endale

Hyattsville,MD

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

13

13

years of professional experience

Work History

Customer Service Representative

Housekeeping

02.2010 - 01.2023

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Responded to customer requests for products, services, and company information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Delachin

Adis Ababa

04.2008

Skills

Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry

Customer Relations
Problem Resolution
Money handling abilities
Payment Processing
Call Center Operations

Languages

Arabic

Professional Working

amharic

Full Professional

English

Professional Working

Timeline

Customer Service Representative

Housekeeping

02.2010 - 01.2023

High School Diploma -

Delachin