Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Temitayo Oluyemi IDOWU

Randallstown

Summary

Regional Director of Sales and Operations with expertise in business development and sales strategy execution. Proven track record of leading diverse teams and fostering stakeholder relationships to drive revenue growth. Recognized for strategic vision that identifies expansion opportunities while ensuring high customer satisfaction. Achievements include increased market share and enhanced operational efficiency.

Overview

33
33
years of professional experience

Work History

Regional Director of Sales and Operations

KAO Enterprise/CS Solutions Ltd
New London
01.2025 - Current
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.

Senior Director of Operations

Axxess Technologies
Dallas
04.2023 - 05.2024
  • Support the execution of operational excellence through collaborations with all business partners
  • Partner to support and execute business growth strategies
  • Engage and collaborate with global Leadership teams
  • Ensure day to day operational excellence and compliance
  • Attracting, developing, and retaining the best and brightest talent by providing mentorship and development opportunities within Cavista.
  • Managing key performance Indicators (KPI) and execute operations in appropriate and cost-effective manner
  • Fostering a collaborative environment across geographical locations to deliver world class software and cloud services solutions
  • Solving problems and executing resolutions with sense of urgency and ownership.

Head of IT Operations

Ericsson
Plano
08.2015 - 05.2023
  • Nigeria, Ghana, Botswana, Mauritius and Sierra Leone, IT Infrastructure Operations & User Experience:
  • Responsible for IT Infrastructure Operations (Security, Cost, Stability, Sustainability)
  • Adhere to IT standard Incident, Problem, Change & Configuration ways of working
  • Ensure Local Support delivers employee experience to agreed levels and, if appropriate, perform supplier management & governance
  • Support in change management activities to enable best use of technology
  • Identify & deliver appropriate local user training
  • Prime driver of IT rollout projects including infrastructure, system updates, upgrades & migrations
  • Support Business Continuity Management (BCM) activities ensuring IT’s responsibilities are agreed and delivered
  • Create Local IT budget and manage forecasts and actuals including relevant accruals
  • Where necessary develop and implement best practice guides for the organization
  • Provide the appropriate Monthly Business Report (MBR) to manager
  • IT Security & Compliance:
  • Ensures Group IT Information Security Management System (ISMS) is followed including preserve assets, information security and control structures
  • Ensures regular checks & vulnerability scans on network and data security and managing all security related matters and programs via governance in line with group directives
  • Support security investigations on local assets as directed to remediate issues
  • Ensure risk self-assessments are regularly performed and actions delivered
  • Stakeholder Management:
  • Primary contact for designated building(s), site(s), region(s) or country(ies) to stakeholders
  • Proactively work with stakeholders and report on IT activities, costs and manage risks
  • Proactively work with stakeholders to identify and agree on improvements
  • Understand, evaluate and deliver business requirements following the appropriate demand and delivery processes
  • Managing and reporting on allocation of Local IT budget with special focus on due diligence and cost efficiency
  • Where applicable, management of portfolio of local IT services

Director-Enterprise Sales

Globacom Limited, Mobile Network
11.2014 - 07.2015

Director- Africa Operations

Tech Mahindra Limited
05.2013 - 10.2014
  • Managed P&L for IT, BPO, ITES, and consulting operations across eight African countries.
  • Delivered tailored products and solutions to government agencies and public sector entities.
  • Supported e-commerce platforms and drove upselling initiatives for various products.
  • Oversaw social media management for companies across multiple verticals.
  • Developed business opportunities in telecom sectors including MTN, Airtel, and Orange.
  • Provided enterprise solutions to manufacturing sectors, including oil and gas clients like Shell and Exxon Mobil.
  • Identified revenue-generating opportunities across diverse sectors throughout Africa.
  • Coordinated activities of eight country heads in operations, sales, and customer relationship management.

GM

Connectivity Solutions Ltd
12.2009 - 05.2013
  • Managed sales teams to achieve targets across Nigeria, Congo DRC, Zambia, and Gambia.
  • Developed untapped markets while introducing innovative services and products.
  • Oversaw sales of broadband solutions and e-commerce initiatives.
  • Collaborated with Engineering and Operations teams to design cost-effective solutions.
  • Handled RFPs and proposals to secure new business opportunities.
  • Executed power project management for generators, inverters, and stabilizers.
  • Led implementation of Lagos E-Revenue Project from inception to delivery.

Service Delivery Manager/Head

Huawei Technologies Co, Nig
04.2004 - 12.2009
  • Managed Businesses in Nigeria, Ghana, Cameroun, Benin, Niger and Chad)
  • Service Account Management (Key Accounts) account include MTN, MOTOROLA, Celtel (Airtel), GLOBACOM, RELTEL, RAINBOWNET, STARCOMMS, MULTILINKS and ITN (Visafone) for wireless and core Network solutions according to SLA
  • Project management and Pre- sales
  • Technical Support Services, after Sales Support, Service Contract handling according to SLA
  • Technical Training Support for Customer Staff, on-site Technical Training, Expert Team Formation and Monitoring, Spare Parts issues and Technical Assistance Support
  • Customer Relationship Management, Business Development and Maintain existing Customer account
  • Customer Care services, Co-ordination of Call Center Executives, Call Center Administration, and Customer Care Services for Clients and after Sales Support Services
  • Customer Care Center Supervision for Huawei in Lagos and Abuja Call Centers
  • Service Contract Sales, Implementation and Management for Clients.(Yearly, Half Year and Quarterly)
  • Customer account SLA management
  • In warranty and out of warranty SLA management.

Business Development Manager

Galactic Communications Ltd
01.1996 - 12.1999
  • Sales of Mobile Telephone (GSM) – Nokia, Ericson, Motorola, Phillips, NEC & GSM Lines
  • Sales of Private Telephone Lines (FIXED WIRELESS) – Emis, Intercellular, M-Tel, Starcomms, Multilinks, Reltel, Cellcom
  • Sales of Radio Communication Equipment
  • Sales of Satellite Telephone
  • Co-ordinate of Sales and Marketing staff
  • Sales of long range telephone extenders, sales coordination, stock control and sales audit
  • Sales of Thuraya Satellite mobile phones
  • Sales of Mobile Telephone Equipment

Sales/Service Engineer

Galactic Communications Ltd
12.1992 - 12.1995
  • Sales, service and installation of mobile telephone (Ericsson, Motorola & Nokia Mobile Phone)
  • Sales of Radio Communication Equipment
  • Sales & Services of Satellite Phones
  • Sales of Pagers/voice mail
  • General sales of telecommunication equipment
  • After sales support services.

Education

M.Sc. - Engineering and Management

Coventry University
United Kingdom
01.2014

HND - Electrical Engineering

The Polytechnic
Ibadan
01.1991

Ph.D. - Information And Communication Technology

Atlantic International University
Honolulu, HI

Skills

  • Territory development
  • Operational excellence
  • KPI management
  • Talent development
  • Change management
  • Customer relationship management

Accomplishments

  • Service Delivery Manager’s Training and Workshop
  • July – August, 2005
  • Huawei University, Shenzhen, China
  • Project Implementation & Management Training August – September, 2005
  • Huawei University, Shenzhen, China
  • Customer Care Relationship Building and Management Training
  • May 2006
  • Huawei R&D Centre, Shanghai, China
  • Managed Service Sales and Professional Services Sales Training
  • August 2007, Huawei Training Centre, Nairobi, Kenya
  • Senior Management Executive Training
  • August 2007
  • Huawei University, Shenzhen, China
  • Product Management training on Broadband and Wimax Equipment
  • March 2008
  • Alvarion Training Centre, Tel- Aviv Israel
  • Basic management Training
  • True Vine Associates, Lagos
  • March 2009
  • Team Bonding Management Training

Additional Information

  • Awards and Honors: , 2005 Excellent Staff Award for Service Group (SA Region Award) 2007 Excellent Staff Award (Global Award)

Languages

English
Professional

Timeline

Regional Director of Sales and Operations

KAO Enterprise/CS Solutions Ltd
01.2025 - Current

Senior Director of Operations

Axxess Technologies
04.2023 - 05.2024

Head of IT Operations

Ericsson
08.2015 - 05.2023

Director-Enterprise Sales

Globacom Limited, Mobile Network
11.2014 - 07.2015

Director- Africa Operations

Tech Mahindra Limited
05.2013 - 10.2014

GM

Connectivity Solutions Ltd
12.2009 - 05.2013

Service Delivery Manager/Head

Huawei Technologies Co, Nig
04.2004 - 12.2009

Business Development Manager

Galactic Communications Ltd
01.1996 - 12.1999

Sales/Service Engineer

Galactic Communications Ltd
12.1992 - 12.1995

M.Sc. - Engineering and Management

Coventry University

HND - Electrical Engineering

The Polytechnic

Ph.D. - Information And Communication Technology

Atlantic International University

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Temitayo Oluyemi IDOWU