Tenae A. Simmons
Hyattsville
Summary
Experienced healthcare professional with over 10 years in patient relations, employee engagement, healthcare management, and customer experience. Skilled in positive communication and relationship-building, focused on achieving measurable outcomes. Proven success in improving patient satisfaction, optimizing employee performance, and enhancing overall healthcare service delivery. Strong communicator with a collaborative problem-solving approach. Effective leader, dedicated to achieving organizational goals with a focus on quality care and customer satisfaction.
Overview
13
13
years of professional experience
Work History
DDA Case Manager
MMARS Inc.
02.2025 - Current
- Manage a caseload of individuals with disabilities, ensuring service delivery aligns with Maryland DDA regulations.
- Conduct monthly calls with clients and stakeholders to assess needs, provide support, and address concerns.
- Perform quarterly visits to evaluate individual well-being, service satisfaction, and overall progress.
- Complete Health Risk Screening Tool (HRST) assessments to identify and monitor health risks and care needs.
- Develop, implement, and review Person-Centered Plans (PCPs), ensuring that individual goals, preferences, and needs are thoroughly addressed.
- Facilitate regular case reviews and service plan updates to ensure alignment with individual goals and regulatory standards.
- Collaborate with families, service providers, and state agencies to coordinate comprehensive and effective care plans.
- Maintain compliance with State of Maryland guidelines, ensuring accurate documentation and adherence to policies and procedures.
- Advocate for individuals' needs, promoting self-determination, independence, and quality-of-life improvements.
BOP Case Manager
Reynolds & Associates
08.2024 - Current
- Oversee and manage a caseload of inmates, ensuring their needs are met while incarcerated
- Develop and implement personalized treatment and rehabilitation plans for inmates based on assessments of their needs and risk factors
- Coordinate and facilitate inmate participation in educational, vocational, and therapeutic programs aimed at rehabilitation and reintegration into society
- Track and document inmate progress, ensuring compliance with assigned programs and updating treatment plans as necessary
- Assist inmates with pre-release planning, including securing housing, employment opportunities, and community support upon release
- Act as a liaison between inmates and prison administration, ensuring inmate concerns are addressed and advocating for appropriate resources and services
- Conduct risk assessments to determine security level, release readiness, and specific needs of inmates
- Participate in disciplinary hearings and assist in managing behavioral issues, ensuring inmates follow institutional rules and policies
- Work with correctional officers, psychologists, counselors, and other professionals to ensure comprehensive inmate care
- Facilitate communication between inmates and their families, providing updates and support when necessary
- Maintain accurate and detailed records of inmate behavior, progress, and any interventions, ensuring compliance with prison regulations and policies
- Ensure all case management practices comply with federal guidelines, policies, and procedures established by the Bureau of Prisons
Case Management
Fidelis Care NY
11.2013 - 10.2024
- Drive the organization's strategic patient relations objectives and lead the day-to-day execution of cross-channel healthcare management, personally facilitating the execution of vendor relation engagement
- Lead the validation of information and development of messaging for a range of patient relation communications
- Proficient knowledge of the Managed Long Term Care product exclusive, but not limited to, 24 hour Live-In and 12 x 12 split shift members
- Advise members on comprehensive benefits of the program
- Work closely with Nurse Care Managers to facilitate coordination of care
- Engage with and lead relationships with multiple vendors within the MLTC community facilitating various authorizations to drive business
- Provide monthly calls to members to ensure optimal care is being provided or any new needs can be addressed to facilitate members' care
- Process changes or budget related authorizations for vendor agencies to be paid within approved timeframe
- Facilitate Hospital and Nursing Home discharges
- Provide comprehensive campaign project management including contract monitoring, arrangement of team meetings, creation and maintenance of work schedules, and provision of feedback regarding results, quality, and project deliverables with contractors and other collaborative partners
- Enhance the efficiency and quality of communications with agency
Communications Coordinator
Wells Fargo Bank
05.2012 - 08.2013
- Multifaceted role of increasing responsibility assessing and addressing communication building goals and issues
- Responsible for overseeing the administration, programs, and strategic plan of the organization from a communications perspective
- Created effective communication strategies for Wells Fargo branch location
- Coordinated external and internal communications flow (memos, newsletters etc.)
- Crafted pitches for mass media announcement
- Wrote content for company website
- Built long-term relationships with influencers and key stakeholders
- Collaborated with marketing team
- Served as a facilitator and provide solution for peaceful resolution of disputes
Education
B.S. - PSYCHOLOGY
SOUTHERN NEW HAMPSHIRE UNIVERSITY
01.2024
A.A. - LIBERAL STUDIES
SOUTHERN NEW HAMPSHIRE UNIVERSITY
11.2022
Skills
- Communication
- Public Speaking
- Leadership
- Report Generation
- Poised under pressure
- Social Media Strategies
- Program Management
- Writing
Timeline
DDA Case Manager
MMARS Inc.
02.2025 - Current
BOP Case Manager
Reynolds & Associates
08.2024 - Current
Case Management
Fidelis Care NY
11.2013 - 10.2024
Communications Coordinator
Wells Fargo Bank
05.2012 - 08.2013
A.A. - LIBERAL STUDIES
SOUTHERN NEW HAMPSHIRE UNIVERSITY
B.S. - PSYCHOLOGY
SOUTHERN NEW HAMPSHIRE UNIVERSITY
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