Tenae Scofield
Baltimore,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Intake Specialist
Elev8 Baltimore
10.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
- Supported office staff and operational requirements with administrative tasks.
- Developed and maintained relationships with community organizations and agencies.
Accounting Assistant
CRW Parts
10.2022 - 10.2023
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Gathered, evaluated and summarized account data in detailed financial reports.
Administrative Clerk
Johnson Controls
08.2021 - 10.2022
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into system and updated customer contacts with information to keep records current.
- Supported multiple departments with special projects.
- Completed data entry tasks with accuracy and efficiency.
- Monitored database updates and verified for correctness.
- Documents completed work in appropriate logbooks.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Call Center Representative
E-ZPass
04.2021 - 07.2021
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Assisted multiple customers in average 10 minutes by answering questions, responding to inquiries and handling telephone requests.
- Educated customers on company systems, form completion and access to services.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Census Enumerator
U.S. Department Of Commerce
06.2020 - 03.2021
- Explained questions in better detail for interviewees to allow truthful answers.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Coded data from participant interviews.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Observed participants and recorded results.
Customer Service Associate
Wawa
03.2018 - 05.2020
- Managed customer relations and customer service through daily communication and interaction.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained clean sales floor and straightened and faced merchandise.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Receptionist
Luxury Nails And Spa
12.2016 - 01.2018
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific stations.
- Balanced nail technician availability, customer schedules and maximum load levels when scheduling appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed relevant guest information and payment methods to prevent fraud.
Waitress
Professional Touch Caterers
12.2015 - 10.2016
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and built immediate positive connections with guests.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Education
Associate of Arts - Business Administration
The Community College of Baltimore County
Essex, MD05.2023
High School Diploma -
Kenwood High School
Baltimore, MD06.2019
Skills
- Customer Service
- Professional demeanor
- Creative problem solving
- Microsoft Powerpoint / Excel
- Telephone etiquette
- Organization skills
- Good listening skills
- Data Entry
- Strategic Planning
- Verbal and written communication
- Office administration
- Document Retrieval
- Filing
- Accounting Support
Certification
- First Aid/CPR Certified
CPR/ First Aid Certification
I obtained my CPA/ First Aid Certification in high school while taking a paramedical biology class. I am certified through the American Heart Association.
Timeline
Intake Specialist
Elev8 Baltimore
10.2023 - Current
Accounting Assistant
CRW Parts
10.2022 - 10.2023
Administrative Clerk
Johnson Controls
08.2021 - 10.2022
Call Center Representative
E-ZPass
04.2021 - 07.2021
Census Enumerator
U.S. Department Of Commerce
06.2020 - 03.2021
Customer Service Associate
Wawa
03.2018 - 05.2020
Receptionist
Luxury Nails And Spa
12.2016 - 01.2018
Waitress
Professional Touch Caterers
12.2015 - 10.2016
Associate of Arts - Business Administration
The Community College of Baltimore County
High School Diploma -
Kenwood High School
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