Tenayah Nance
Baltimore
Summary
Dedicated and member-focused banking professional with Teller II experience at MECU and previous experience in both platform and teller operations at Fulton Bank. Skilled in building strong relationships with members through exceptional customer service, accurate transaction processing, and personalized financial support. Experienced in working directly with customers to understand their financial needs and ensure they leave with the products, services, and guidance needed to support their financial journey and overall success. My time at MECU has motivated me to continue growing within the company while strengthening my knowledge of branch operations and member services. I have made it a personal goal to continuously improve my skills, maintain a strong work ethic, and contribute as a dependable team player dedicated to the success of the entire PJM branch. Recognized for efficiently handling transactions, promptly resolving discrepancies, collaborating with team members to improve branch performance, and creating positive experiences that build member trust and satisfaction.
Overview
7
7
years of professional experience
Work History
Teller ll
MECU
Baltimore
08.2025 - Current
- Built strong relationships with members by providing exceptional customer service and maintaining a welcoming, solution-oriented approach.
- Making sure to process transactions efficiently and accurately while maintaining compliance with branch procedures and service standards.
- Promptly identified and addressed transaction discrepancies to support accurate balancing and minimize errors.
- Demonstrates a strong work ethic by consistently supporting team goals while holding high personal performance standards.
- Collaborated with team members to brainstorm and implement ideas that improved branch operations and member experience.
- Cross-trained in branch responsibilities, including preparing branch cash orders with accuracy and attention to detail.
- Recognized as a dependable team player who adapts quickly and contributes to a positive, productive branch environment.
Sales and Service Specialist
Fulton Bank
Baltimore
06.2022 - 03.2025
- Started as a temporary intern, quickly transitioning to a full-time Sales and Service Specialist due to strong performance and dedication.
- Developed proficiency in using tools such as General Ledgers, Salesforce, Microsoft Office Suite (Excel, Word, Outlook).
- Consistently met and exceeded multiple sales goals by promoting and cross-selling banking products such as credit cards, DDA accounts, and savings accounts.
- Built strong rapport with frequent customers, providing personalized service and tailored financial solutions to meet their needs.
- Handled a variety of customer service tasks, including account management, deposits, withdrawals, and transaction inquiries, while ensuring accuracy and adherence to banking regulations.
- Strengthened customer relationships through follow-up communication, addressing concerns, and recommending additional banking services.
- Managed scheduling for appointments, ensuring customers received timely service and attention.
- Utilized platform banking experience to open and service savings, DDA/checking, CD, and money market accounts while identifying member needs and successfully meeting credit card and product referral goals.
- Provided comprehensive customer service support by assisting with debit card and check orders, updating member account information, supporting online banking services, and processing domestic wire transfers accurately and efficiently.
Crew Member
Nandos Peri-Peri
Towson
12.2021 - 06.2022
- Started as a back-of-house crew member, focusing on food preparation, kitchen operations, and inventory management.
- Cross-trained in multiple positions, gaining expertise in front-of-house roles, including customer service, cashiering, and order management.
- Worked collaboratively with team members across all departments to ensure smooth daily operations.
- Maintained cleanliness and organization in both kitchen and dining areas, adhering to health and safety standards.
- Provided excellent customer service, addressing inquiries, resolving concerns, and enhancing the overall dining experience.
Participant - 'Storytelling in World and Image: 'Precious Stones' from the African Oral Tradition' Workshop
Baltimore Youth Film Arts Program, Johns Hopkins University
Baltimore
06.2019 - 07.2019
- Explored diverse perspectives in composition and visual storytelling.
- Learned to craft original narratives through photography, connecting personal stories to global themes.
- Gained proficiency in editing software such as Adobe Lightroom and Photoshop.
- Engaged in collaborative storytelling workshops, demonstrating strong teamwork and a commitment to punctuality and continuous learning.
- Created a final project displayed at public screenings and featured on the program website.
Education
HIGH SCHOOL DIPLOMA -
Mergenthaler Vocational Technical High School
Baltimore, MD06-2025
Community College of Baltimore County
Essex, MD09-2023
Bowie State University
Bowie, MD08-2023
Skills
- Financial product knowledge
- Document Management
- Technology Proficiency
- Customer Service
- Team Collaboration
- Communication
- Data Entry and Record Keeping
- Sales and Cross selling
- Adobe and Photoshop Software
- Technical Writing
- Interpersonal Skills
- Problem Solving
- Strong work ethic
- Cash handling
- Goal-oriented focus
References
- Faranak Moazami, Fulton Bank, 4438024527
- Eric Brooks, 2402747802
Languages
English, Native
Personal Information
Date of Birth: 04/30/04
Timeline
Teller ll
MECU
08.2025 - Current
Sales and Service Specialist
Fulton Bank
06.2022 - 03.2025
Crew Member
Nandos Peri-Peri
12.2021 - 06.2022
Participant - 'Storytelling in World and Image: 'Precious Stones' from the African Oral Tradition' Workshop
Baltimore Youth Film Arts Program, Johns Hopkins University
06.2019 - 07.2019
HIGH SCHOOL DIPLOMA -
Mergenthaler Vocational Technical High School
Community College of Baltimore County
Bowie State University