Tenika K Terry
UPPER MARLBORO
Summary
Retail Store Manager with expertise in customer relations, sales strategies, and inventory management. Recognized for enhancing store operations, minimizing shrinkage, and driving sales growth. Proven ability to establish clear guidelines and set targeted goals for team performance. Achievements include successful implementation of visually appealing floor sets that improve store organization.
Overview
20
20
years of professional experience
Work History
Store Manager
Torrid
07.2017 - 05.2025
- Oversee store operations and scheduling.
- Implementing shrink reduction training.
- Customer service and sales.
- Interview, training and coaching staff.
- Executing visual merchandising and marketing per company directive.
- Analysis sales vs projective sales setting goals to achieve company KPI's.
- Review allocation reports to see what's trending and what's not.
Store Manager
Wet Seal
10.2014 - 06.2016
- Handled store opening and closing procedures.
- Managing and motivating a team to increase sales.
- Responsible for recruitment and training of staff.
- Maintained inventory by checking merchandise to determine inventory levels; anticipating customer demand.
- Organizing sales promotions and in-store events.
- Analyzing sales figures and forecasting future sales volumes.
- Providing reports to senior company executives.
- Helped customers by providing information; answering questions and obtaining merchandise requested.
Assistant Manager
Dots Clothing
06.2011 - 05.2014
- Maintained daily record of all transactions and generated store reports for store manager.
- Trained staff to deliver outstanding customer service.
- Styled and served customers.
- Handled queries, complaints and feedback from customers.
- Attracted customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
Store Manager
Americas Cash Express
05.2005 - 05.2011
- Supervise the daily operations of the store including Cash handling, check cashing, bill payment, and wire transfers.
- Monitor the increase and decrease of store sales and store volume.
- Responsible for training new associates.
- Provides exceptional customer service to each client.
- Ensure that proper fees are assessed for each transaction.
- Soft sales of ACE products including the debit card offered.
Education
BS - Professional and Behavior Science
Kaplan University
01.2017
Medical Office Administration -
Sanz School
Washington DC01.2005
Timeline
Store Manager
Torrid
07.2017 - 05.2025
Store Manager
Wet Seal
10.2014 - 06.2016
Assistant Manager
Dots Clothing
06.2011 - 05.2014
Store Manager
Americas Cash Express
05.2005 - 05.2011
BS - Professional and Behavior Science
Kaplan University
Medical Office Administration -
Sanz School
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